Part of buttons KK S49 haven't been automatically set with Logic pro

Hello there!

I have Logic Pro 11.1.2, and my Komplete Kontrol S49 Keyboard isn't able to us such as: Loop, Metro, Tempo, Play, Rec, Stop, Undo, Quantize, Auto, M, S, Buttons using Logic pro.

I have checked Logic Pro > Control Surfaces > Setup. In the "New" menu, and "Automatic Installation" is selected.

Also I have checked

Logic Pro > Settings > Midi > Inputs > i see Komplete Kontrol S49 MK2 port 1, and Komplete Kontrol S49 MK2 port 2, and Komplete Kontrol DAW are On

I am able to navigate plugins through KK keyboard and record.

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Accepted answers

Jeremy_NI

https://community.native-instruments.com/discussion/comment/232061#Comment_232061

Well, we created a request for you back in February. Last message from my colleague with some peoposed steps is from February 28th which you never responded to. Since then the ticket was closed, without azn answer from you for several weeks. If you wish to get support, please get in touch here: https://bit.ly/NI_Support_All

All comments

Jeremy_NI

What's your operating system?

Do Logic and Komplete Kontrol both have full disk access? How to Enable Full Disk Access on macOS

There are additional steps if you're on Sequoia:

https://community.native-instruments.com/discussion/39436/tip-sequoia-adds-an-extra-step-when-installing-ni-hardware-keyboards-or-maschine-and-native-access

Please make sure to follow these steps: How to Set Up a Kontrol Keyboard with Your DAW

To reset Logic and control surfaces, please follow these steps:

https://knowledge.apogeedigital.com/how-to-reset-logic-pro-trash-preferences

Olha Diez

Hello Jerremy_NI !

Thank you for your answer. I have done steps to Enable full Disk Access for Komplete Kontrol, Native Instruments, NTK Daemon, Logic Pro. And I dont have those files to move them to trash:

Com.apple.logic10.plist

com.apple.logic.pro.cs

Cache.db

Cache.db-shm

Cache.db-wal

I am not availible to use Komplete Kontrol S49 Keyboard still in Logic Pro. I can navigate plugins of Komplete Kontrol through Komplete Kontrol Keyboard. And use the keyboard for recording. But all the buttons mentioned above starting from Loop, are not available

Jeremy_NI

https://community.native-instruments.com/discussion/comment/209559#Comment_209559

You do have these files, please read the article carefully. These files are in the user library of your Mac, not the local library.

Click the GO menu at the top of the screen.
Hold down the OPTION key to reveal the Library option in the menu, and select it.

n the window that appears, navigate to the following places and move these files to the Trash.
- MacHD / Users / Admin / Library / Caches / com.apple.logic10 / Cache.db, Cache.db-shm, Cache.db-wal
- MacHD / Users / Admin / Library / Preferences / com.apple.logic.pro.cs
- MacHD / Users / Admin / Library / Preferences / com.apple.logic10.plist

Logic%20plist%20files%20in%20Finder-png.png

Olha Diez

Hi, Jeremy. I have found those files and moved them to trash, clean up the trash and restart my MAC. I can see the logic pro interface looks renewed. The buttons listed above arent still functioning due to what is written on them. but Loop Play Rec Stop are giving a same sound as the chosen plugin for keyboardkeys. So Metro tempo undo quantize auto arent responding or giving light at all.

My Operating system is Mac OS Sequioa 15.3

Jeremy_NI

Can you try the following?

Disconnect the keyboard or power it off
Applications > Utilities > Audio MIDI Setup
In the top menu bar, select Window > Show MIDI Studio.
Select the Kontrol S MK2 and click the "-" button (or press the del key on your computer keyboard).

Reconnect the keyboard, open Komplete Kontrol in standalone and check if everything is functional, then in Logic.

Olha Diez

Hello, Jeremy! I have followed your instructions, and when I opened keyboard and komplete control i could see that i can navigate plugins without hearing them without logic. When i connected logic pro i still was not able to use those buttons to navigate metronome and others, buttons work as a keys, i hear the notes as if i would press keys from higher octave

Jeremy_NI

@Olha Diez I'm contacting you by email regarding this, my colleagues will need to have a depper look in your system.

Brady Lamont

I have the same exact issue has this been remedied. (I have followed all these steps)

Jeremy_NI

https://community.native-instruments.com/discussion/comment/214312#Comment_214312

Have you followed all the steps in this post?

Do Logic and Komplete Kontrol have full disk access?

If you have done all that and it's still not working, we have seen a couple of cases where reinstalling Logic fixed the issue.

Olha Diez

i still have this problem, i have followed steps recommended. yes the logic has full disk access. could you gide me please with steps to reinstall logic?

Vocalpoint

https://community.native-instruments.com/discussion/comment/224098#Comment_224098

What exact model of S49 are you using?

If this is a MK1 and you are attempting to use it with Komplete Kontrol 3 with Logic - that combo will cause all those buttons to not work.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/224098#Comment_224098

If you delete this file:

Macintosh HD/Users/Your user name/Library/Preferences/com.apple.logic10.plist

That should reset Logic to default, without the need of reinstalling Logic.

Make sure that Logic is not open when you delete the said file. It's in the user library:

Note: the User Library folder is hidden. To access it, click on Go in the menu bar and press down the

Alt key. You'll now find the Library entry in the menu:

Here is the process to uninstall/reinstall Logic:

1. Uninstalling Logic Pro:

Open the Finder and navigate to the Applications folder.
Locate the Logic Pro application and drag it to the Trash.

2. Reinstalling Logic Pro:

Open the App Store and search for "Logic Pro".
Click the "Update" button if an update is available, or "Get" if it's not currently installed.
If prompted, enter your Apple ID password to begin the download and installation.

I had created a request for you but you stopped replying to my colleagues after a while so now the ticket is closed, do you want me to create a new request and forward it to our specialists again?

Olha Diez

hello, i had tried all your instructions but still have the same issue. Could you please help me with that

Jeremy_NI

https://community.native-instruments.com/discussion/comment/232061#Comment_232061

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