impossible to download extensions on maschine+

Theglove
Theglove Member Posts: 8 Newcomer
edited April 22 in Maschine

Hello,
the extensions download fine but maschine+ doesn't want to install them
it gives me an "an unexpected error occured" message
I have 14GB free on the SD card, I've already installed 22 extensions, but now it doesn't want to
I've checked the "download" directory on the card and the files are downloaded but not installed.

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Answers

  • PK The DJ
    PK The DJ Member Posts: 2,613 Expert

    You need to post in English…

    If you only have 14GB free then the likely issue is that you don't have enough space to install the expansions.

  • Theglove
    Theglove Member Posts: 8 Newcomer

    I did the same test with 128GB, same result.
    I even restored the machine, still the same.
    It downloads but won't install anymore.

  • Theglove
    Theglove Member Posts: 8 Newcomer
    IMG_0026.jpg

    image of the msachine error plus

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    @Theglove Sorry to stumble on this thread so long after the issue. Were you able to find a solution? Have you tried to update Maschine Plus to the latest update 1.6.1? It was released last week.

  • Theglove
    Theglove Member Posts: 8 Newcomer

    As I indicated, the files are correctly downloaded to the download directory. I updated to version 1.6.1 (so I have "flair" etc.), I started from the original blank SD card just in case, but the same thing happens, the system no longer wants to install anything.
    It downloads, then "installing," and then "an unexpected error occurred," as in the photo, and the files remain in the "download" directory in nipkg format (with the correct amount of MB) and the second in nipkg.aria2 format (147 bytes).
    I tried with the 19 extensions I have left several times and resetting the M+, same result? I'll see if I don't send the M+ back to the factory, because it doesn't want to know anything anymore! what is strange is that for the 30 that I installed (when I had it the first 15 days since then nothing is installed) they work well, M+ works well apart from a few reboots from time to time. I tried to copy the directories directly from my computer, but there is a file extension "metadata" which is not present and therefore M+ does not recognize them

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin
    https://community.native-instruments.com/discussion/comment/223833#Comment_223833

    Please get in touch with our support here: https://bit.ly/NI_support_maschine My colleagues will need to hae a deeper look in this issue.

  • Theglove
    Theglove Member Posts: 8 Newcomer
    edited May 8

    The files are downloaded correctly in the download directory. I updated to version 1.6.1 (so I have "flair" etc.), I started from the original blank SD card just in case, but the same thing happens: the system no longer wants to install anything.
    It downloads, then "installing," and then "an unexpected error occurred," as in the photo, and the files remain in the "download" directory in nipkg format (with the correct amount of MB) and the second in nipkg.aria2 format (147 bytes).
    I tried with the 19 extensions I have left several times and resetting the M+, same result? I'll see if I don't send the M+ back to the factory, because it doesn't want to know anything anymore! what is strange is that for the 30 that I installed (when I had it the first 15 days since then nothing is installed) they work well, M+ works well apart from a few reboots from time to time. I tried to copy the directories directly from my computer, but there is a file extension "metadata" which is not present and therefore M+ does not recognize them

  • ozon
    ozon Member Posts: 2,034 Expert
    edited May 8

    @Theglove what SD card are you using and how much space is left on it?

    Remember: You need more free space than double the size required by an Expansion to install it. If you start to install them all at the same time, you’ll need a lot of free space.

  • Theglove
    Theglove Member Posts: 8 Newcomer
    edited May 8

    This is the original 64GB blank card

  • Theglove
    Theglove Member Posts: 8 Newcomer
    edited May 8

    I tried again with 3 different extensions with a blank 256GB card and the same result: it downloaded fine, it installed, then got the error message "an unexpected error occurred."

  • Theglove
    Theglove Member Posts: 8 Newcomer

    I tried again with 3 different extensions with a blank 256GB card and the same result: it downloaded fine, it installed, then got the error message "an unexpected error occurred."

  • ozon
    ozon Member Posts: 2,034 Expert
    edited May 8

    I see you have already your own thread about this issue:

    https://community.native-instruments.com/discussion/43597/impossible-to-download-extensions-on-maschine

    Your issue seems to be rather specific to your account or Maschine+. Best to contact NI support.

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