Returns? How do you do it on Native Instruments - so many errors and no one to talk to?

some dude
some dude Member Posts: 3 Newcomer
in Traktor Software & Hardware

What's the deal with returns on this site? I ordered a TRAKTOR KONTROL S2 MK3 (1) and I wasn't satisfied with it, pretty expensive for what you get and don't get…no free software, all pay to play.

In regard to a very simple, within the timeframe return for hardware, there is no link in the order to complete a return. I have tried the chat assistant and it says "no specialists are available to chat. We will respond to via email." But I've gotten nothing except a copy emailed to me of the chat. I already have two tickets submitted and no one is getting back to me. There's no automation for returns, no links in my order to request, nothing. How have others done it? Is there anything that has worked for others? Or, do I just have to wait and hope they get back to me?

Found a Reddit thread to tag @ShelLuser. Can you help as you said "poke 'em" to respond to me? Thanks for any help/advice.

Answers

  • lord-carlos
    lord-carlos Member Posts: 4,042 Expert

    The controller definitely comes with full Traktor pro 4.

  • some dude
    some dude Member Posts: 3 Newcomer

    Thanks @lord-carlos. I just want to return it now. Not happy with the lack of response from any human beings on the site. Any insight on the return process or why there is no contact information for a human?

  • PK The DJ
    PK The DJ Member Posts: 2,559 Expert
    edited April 23

    Did you not go to the support section of the main site and check the options?

    I found this in seconds:

    I Would Like To Request A Return

    return.png
  • lord-carlos
    lord-carlos Member Posts: 4,042 Expert

    I have been told that a real person should get back to you if you got the email. But I have never tried it myself.

  • PoorFellow
    PoorFellow Moderator Posts: 6,530 mod

    @Jeremy_NI , this appear to need a checkup by you.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,275 admin

    @some dude I see that you submitted a request in our system about this issue, my colleagues will get back to you as soon as possible.

  • some dude
    some dude Member Posts: 3 Newcomer

    Thanks all and @PK The DJ - yeah, but there's nothing to click on in that section, just text/no hyperlink. And, thanks @Jeremy_NI, I will check my email again now and see if someone has responded.

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