I can't upgrade the firmware for my Kontrol MK3 S61 midi keyboard
I've followed the tips on the Native Instruments web page and I'm still unable to upgrade the firmware. I haven't played the keyboard for a while so I haven't installed anything out of the ordinary Windows updates. The keyboard used to be totally OK just a couple of months ago. Now I can't play on it.
Answers
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Hello,
have you checked under device manager that every device has its correct driver installed? Have you updated komplete kontrol to the latest version.
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Yes, and the Kontrol MK3 S61 is missing in that list. Also I've taken steps to check that every device has the correct driver installed. That was among the first things I did.
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Here's a screendump of the device manager
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Here's an example how stupid the Native AI really is. Every answer bounces back without any result. I'm thinkiing of returning the keyboard to Thomann…
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is the usb cable connected to the right port ?
Try disconnecting and reconnecting, I had this last night , but I’m on a Mac
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Try following the advice here :
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Ah the future of customer support, isn't it great. Really helps alleviate a stressful situation.
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Why not have Thomann help you get it working? I thought Thomann provides support.
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This should definitely not happen, as far as I know, of you clicked through all the answers, if they where not helpful, you get in contact to support via email. On your picture from the device manager you should have looked into audio devices but of there where an error/exclamation mark you would have seen it, so I guess there is everything correct. Do you have the hardware connection service installed/updated via native access.
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@Voxxa Please check the following: Kontrol S-Series MK3: Troubleshooting Firmware Update Issues
And something that a lot of people don't pay attention enough: Close your web browser and all other applications before starting the updater.
If that didn't help, please get in touch with support, insist a little and your request should be turned into an email request and a specialist will get back to you.
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