I can't upgrade the firmware for my Kontrol MK3 S61 midi keyboard

Voxxa

I've followed the tips on the Native Instruments web page and I'm still unable to upgrade the firmware. I haven't played the keyboard for a while so I haven't installed anything out of the ordinary Windows updates. The keyboard used to be totally OK just a couple of months ago. Now I can't play on it.

Skärmbild 2025-03-27 215310.png

Uwe303

Hello,

have you checked under device manager that every device has its correct driver installed? Have you updated komplete kontrol to the latest version.

Voxxa

Yes, and the Kontrol MK3 S61 is missing in that list. Also I've taken steps to check that every device has the correct driver installed. That was among the first things I did.

Voxxa

Skärmbild 2025-04-03 211655.png

Here's a screendump of the device manager

Voxxa

Here's an example how stupid the Native AI really is. Every answer bounces back without any result. I'm thinkiing of returning the keyboard to Thomann…

ALDREAD

https://community.native-instruments.com/discussion/44119/i-cant-upgrade-the-firmware-for-my-kontrol-mk3-s61-midi-keyboard

is the usb cable connected to the right port ?

Try disconnecting and reconnecting, I had this last night , but I’m on a Mac

PoorFellow

https://community.native-instruments.com/discussion/44119/i-cant-upgrade-the-firmware-for-my-kontrol-mk3-s61-midi-keyboard

Try following the advice here :

https://community.native-instruments.com/discussion/comment/219375#Comment_219375

JesterMgee

https://community.native-instruments.com/discussion/comment/219805#Comment_219805

Ah the future of customer support, isn't it great. Really helps alleviate a stressful situation.

BIF

https://community.native-instruments.com/discussion/comment/219805#Comment_219805

Why not have Thomann help you get it working? I thought Thomann provides support.

Uwe303

https://community.native-instruments.com/discussion/comment/219805#Comment_219805

This should definitely not happen, as far as I know, of you clicked through all the answers, if they where not helpful, you get in contact to support via email. On your picture from the device manager you should have looked into audio devices but of there where an error/exclamation mark you would have seen it, so I guess there is everything correct. Do you have the hardware connection service installed/updated via native access.