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Credit card has different address, payment does not go through, how can i pay?

RCX
RCX Member Posts: 12 Member
edited March 30 in Komplete General

I've tried a million times to get information on this software with no luck. The UK office was the only one to email back and the told me to ask the German office but not to expect help. So I just decide to suck it up and pay for the $400 update and it won't take my payment because the card I'm using has a PO box for a billing address but my home address is on their too so what's the problem? Is there anyone who can help?!!!

Answers

  • Uwe303
    Uwe303 Moderator Posts: 4,464 mod

    Hello,

    sorry to hear that, you can only contact support here:

    https://support.native-instruments.com/hc/en-us/sections/360000092537

  • RCX
    RCX Member Posts: 12 Member

    Thank you so much, I had to call the bank and do an override check something and it looks like it went through. I'll keep that address though in case something happens during the download. This nightmare is almost over, again, thank you, should I tell the group I've figured it out?

  • Uwe303
    Uwe303 Moderator Posts: 4,464 mod

    you can mark your own answer as "best answer" and i will edit the title, so others can find it better and have your solution.

  • BIF
    BIF Member Posts: 1,101 Guru

    A suggestion: If Paypal is available in your country, you might consider using that. 80% of everything I buy online is paid for by way of Amazon. 18% is through Paypal. That's almost 1 out of every 5 things I buy.

    Glad you got it solved, OP!

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