where can I get software to make the Machine MK1 work

drewP
drewP Member Posts: 7 Newcomer
in Maschine

HI I JUST MADE THE MISTAKE OF BUYING machine mk1 to my horror to find out there is no software available for Mac Ventura 13.7.4

Best Answer

  • mykejb
    mykejb Moderator Posts: 2,220 mod
    edited March 4 Answer ✓

    MK1 hardware isn't officially supported anymore after Catelina, and from your profile it looks like you have Ventura. It might be possible to get it to work, but you'd need to have the Maschine 2 software which I'm not sure you can buy anymore. @Jeremy_NI will know for certain.

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Answers

  • Vocalpoint
    Vocalpoint Member Posts: 3,225 Expert
    edited March 2
    https://community.native-instruments.com/discussion/43023/where-can-i-get-software-to-make-the-machine-mk1-work

    The MK1 is just fine with the Maschine 2 software. And is supported on Ventura.

    Assuming you have registered the MK1 hardware to your NI acct - Maschine 2 software should be available for you within Native Access to install.

    VP

  • drewP
    drewP Member Posts: 7 Newcomer

    Hi thanks for your answer I signed up on the native site with user name and password, but I don't know how to register the product. I'm not the original purchaser.

    I have the machine mk1 beside me now . I can see the serial number, but do not know where to put it.

  • PK The DJ
    PK The DJ Member Posts: 2,361 Expert
    edited March 2

    The original owner (presumably the seller) needs to transfer the license to you.

    Read the support article

  • Vocalpoint
    Vocalpoint Member Posts: 3,225 Expert
    edited March 2
    https://community.native-instruments.com/discussion/comment/214215#Comment_214215

    Correct.

    Without an actual product transfer - to your NI acct - this may end up being a fancy paperweight.

    Before we get there tho - suggest you download Native Access and login with your NI credentials.

    You can enter serials into Native Access but a hardware serial may be drastically different than the usual software codes.

    If that fails or gives you an error about the product being previously registered - you have major trouble and will need to contact support.

    VP

  • drewP
    drewP Member Posts: 7 Newcomer

    i never got the license. i can see the serial number on the bottom . but in " add serial number in native access it shows

    xxxx xxxx xxxx xxxx xxxx that' 20 numbers i only see 11 digits and letters

  • Vocalpoint
    Vocalpoint Member Posts: 3,225 Expert
    https://community.native-instruments.com/discussion/comment/214234#Comment_214234

    You will need to connect with support.

    VP

  • drewP
    drewP Member Posts: 7 Newcomer

    ok thanks. i contacted them. will wait now for an answer

  • ozon
    ozon Member Posts: 1,952 Expert

    Not entirely sure, but the last time I tried to get my Mk1 to work, I couldn’t find a driver to be installed on macOS newer than 10.14 (Mojave).

  • mykejb
    mykejb Moderator Posts: 2,220 mod
    edited March 4 Answer ✓

    MK1 hardware isn't officially supported anymore after Catelina, and from your profile it looks like you have Ventura. It might be possible to get it to work, but you'd need to have the Maschine 2 software which I'm not sure you can buy anymore. @Jeremy_NI will know for certain.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,785 mod
    edited March 4

    @drewP Maschine 3 does not support MK1 devices and we don't sell Maschine 2 anymore. Please get in touch with our registration support here: https://bit.ly/n1acc and see what your options are.

  • drewP
    drewP Member Posts: 7 Newcomer
    edited March 4

    hi i am really new to this , can you not contact someone there for me please..please.

    everytime i click somrthing in here i am lost.

    p.s i already wrote a text to product support . and no answer back.

    please help.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,785 mod
    edited March 4
    https://community.native-instruments.com/discussion/comment/214539#Comment_214539

    I found 2 requests from you, my colleagues will get back to you.

  • drewP
    drewP Member Posts: 7 Newcomer
    edited March 4

    thank you very much. i plugged it to my macbook pro, looged in to native access .

    it lights up but nothing further.

    thanks alot .

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,440 mod

    @drewP please do not create duplicate discussions with the same subject.

    It is not helpful to you, neither you will get a "faster" response. On the contrary, it confusing, especially if there are users that already provide you will good answers. …and it's against forum rules too. :-)

    I merged the 2 discussions to one.

  • drewP
    drewP Member Posts: 7 Newcomer

    ok sorry. i am new here.

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