why my download failed?

Terre Happy
Terre Happy Member Posts: 1 Newcomer
in Native Access

I've just downloaded native Komplete 15 and I've had a MacBook Pro M3 36Go for the first time and I try to download the instruments and it keeps saying installation failed, why,

Thanks

Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 889 mod
    Answer ✓
    https://community.native-instruments.com/discussion/41454/why-my-download-failed

    Hello Terre Happy,

    Please make sure you are running Native Access 3.16.0 by either updating or downloading it from our website:

    Native Access 2

    If you are receiving the "Download Failed" error message, please perform the following steps: 

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

    If the issue persists, please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you further to solve that as soon as possible.

    I hope this helps☺️

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