why my download failed?

I've just downloaded native Komplete 15 and I've had a MacBook Pro M3 36Go for the first time and I try to download the instruments and it keeps saying installation failed, why,

Thanks

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Accepted answers

Mert_NI

https://community.native-instruments.com/discussion/41454/why-my-download-failed

Hello Terre Happy,

Please make sure you are running Native Access 3.16.0 by either updating or downloading it from our website:

Native Access 2

If you are receiving the "Download Failed" error message, please perform the following steps:

On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
Click iCloud on the right, click Private Relay, then turn off Private Relay.

If the issue persists, please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

All comments

ALDREAD

https://community.native-instruments.com/discussion/41454/why-my-download-failed

what does the error msg say when it fails ?

Try restarting NA

Mert_NI

https://community.native-instruments.com/discussion/41454/why-my-download-failed

Hello Terre Happy,

Please make sure you are running Native Access 3.16.0 by either updating or downloading it from our website:

Native Access 2

If you are receiving the "Download Failed" error message, please perform the following steps:

On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
Click iCloud on the right, click Private Relay, then turn off Private Relay.

If the issue persists, please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

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