why my download failed?

I've just downloaded native Komplete 15 and I've had a MacBook Pro M3 36Go for the first time and I try to download the instruments and it keeps saying installation failed, why,
Thanks
Best Answer
-
Hello Terre Happy,
Please make sure you are running Native Access 3.16.0 by either updating or downloading it from our website:
If you are receiving the "Download Failed" error message, please perform the following steps:
- On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
- Click iCloud on the right, click Private Relay, then turn off Private Relay.
If the issue persists, please create a support ticket or open a chat support using this link below:
So our team can help you further to solve that as soon as possible.
I hope this helps☺️
0
Answers
-
what does the error msg say when it fails ?
Try restarting NA
0 -
Hello Terre Happy,
Please make sure you are running Native Access 3.16.0 by either updating or downloading it from our website:
If you are receiving the "Download Failed" error message, please perform the following steps:
- On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
- Click iCloud on the right, click Private Relay, then turn off Private Relay.
If the issue persists, please create a support ticket or open a chat support using this link below:
So our team can help you further to solve that as soon as possible.
I hope this helps☺️
0
Categories
- All Categories
- 19 Welcome
- 1.5K Hangout
- 62 NI News
- 786 Tech Talks
- 4.1K Native Access
- 16.6K Komplete
- 2K Komplete General
- 4.3K Komplete Kontrol
- 5.7K Kontakt
- 1.6K Reaktor
- 380 Battery 4
- 847 Guitar Rig & FX
- 429 Massive X & Synths
- 1.3K Other Software & Hardware
- 5.8K Maschine
- 7.3K Traktor
- 7.3K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators