S49 Firmeware Update goes wrong

Hello,

did you actually took the steps suggested by the firmware (disconnect, un-power and quit, then reconnect etc)?

If not, please do so. If you did so, but still have the same problem, you need to contact NI Support and open a support ticket.

They will assist you to fix it and, in case of a damage, they will replace the device.

Go here:

https://support.native-instruments.com/hc/en-us/categories/360000053737-Product-Support

Login first, then click the "Hardware repairs" at the bottom and follow instructions.

Note: Please be patient, as NI is in the Cyber Season sales ending and the team are extremely busy with a big amount of requests, It might take few days for them to get back to you. :-)