Customer support

B.W
B.W Member Posts: 1 Newcomer
edited October 2024 in Other Software & Hardware
Hi,

I've tried to reach customer support but I can't find a link to opening a ticket or an email address. So this is a new attempt through the community forum...
My serial number doesn't seem to work . I'm sure i had Ozone activated on my computer. But since izotope was taken over by NI (I believe), no matter how i try, the serial won't work.
I've tried serial in native access, which, I assume, should work but no luck.

Thank you.

B.

Best Answer

  • mykejb
    mykejb Moderator Posts: 2,543 mod
    Answer ✓

    If you've bought and activated Ozone activated before it merged with NI it should still be in your iZotope account rather than your Native Instruments account. Have you tried installing/activating using the iZotope product portal?

Answers

  • mykejb
    mykejb Moderator Posts: 2,543 mod
    Answer ✓

    If you've bought and activated Ozone activated before it merged with NI it should still be in your iZotope account rather than your Native Instruments account. Have you tried installing/activating using the iZotope product portal?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,591 admin

    And if you need to contact Izotope's support, you simply need to use this typeform: https://bit.ly/Izo_support_install

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