Do anyone know how to get in touch with native instruments live chat it's like I'm chasing a ghost

Mr.Soundcard Member Posts: 1 Newcomer
edited February 2023 in Native Access

I have a some issues with some expansion packs they don't download it keep saying registration failed something went wrong during the registration registration error:The serial been registered already.Also expansion can't be seen in native access


  • Sunborn
    Sunborn NKS User Library Mod Posts: 2,465 mod

    are you using 2 different e-mails (or having 2 accounts) when you buy NI products?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 10,015 mod

    Yes, first thing is to check if you entered the right email address/log in. You shouldn't need to add the serials since they already are on your account.

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