My favorites disappeared

LaurentJ

Hi,

I added presets as favorites in Maschine and half of them disappeared. Also when I open Komplete Kontrol I don't see them either. Here is how I proceeded: I open an instrument in the Maschine browser (MK3 model), I pre-listen to the sounds and when I like a sound I add a star on it. Once I've listened to the whole bank, I open another instrument and do the same. Only, when I go back to a previous instrument, I don't see the favourites anymore. It's very frustrating. Do you know this issue?

Thanks for your help,

Laurent

Jeremy_NI

@LaurentJ Sounds like permission issues, does Maschine has Full Disk Access? How to Enable Full Disk Access on macOS Restart your computer. Is it back to normal?

Peter Harris

There was an issue with favorites more than a year ago that was fixed with an update. Do you have all the latest updates installed for both?

By the way, you might find this post interesting that talks about how to back up your favorites to minimize the chances of it happening again or losing them due to a bad file.

https://support.native-instruments.com/hc/en-us/articles/360001166169-Managing-KOMPLETE-KONTROL-and-MASCHINE-2-Favorites?_ga=2.217243350.175994790.1674408942-234463104.1630829714&_gac=1.87897450.1672822329.Cj0KCQiA5NSdBhDfARIsALzs2EBiClGnQzNVJCqtdrSFRoyaN8BoGaiS7HKM5LjUw2n6Ae9zjenFPgsaAj6tEALw_wcB

The article explains exactly where the favorites file is located and you might check to make sure it hasn't somehow gotten set to be read-only which I can imagine might cause what you're describing.

LaurentJ

Thanks Peter. I have the latest updates from Native Access.

I'd love to back-up the file but at the moment there's not much to back-up as all my savings are unsaved. 😟

Thank you for the article, my "favorites.db3" was in read and write mode.

LaurentJ

It just happened again. I lost 6h of work.

Jeremy_NI

@LaurentJ Sounds like permission issues, does Maschine has Full Disk Access? How to Enable Full Disk Access on macOS Restart your computer. Is it back to normal?

LaurentJ

Thanks Jeremy_NI, Maschine didn't have Full Disk Access. I wasn't aware of this. It has now so I'll try again.

Jeremy_NI

Did that work out for you?

LaurentJ

I'm so afraid of losing everything again that for the moment I favorite the sounds by the 10. Then I check that they are in favourites on the S49 and in the Maschine software. Then I quit the program and reload it to make sure they are still there and I haven't lost them yet. 

LaurentJ

Hello, everything seems to work normally since I gave Maschine Full Access. Thanks for the good advice @Jeremy_NI