Thumbnail Picture Icons Missing in Komplete Kontrol & Maschine 2 (Already followed support guide)

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Eklethe
Eklethe Member Posts: 34 Member
edited January 2023 in Maschine

Hello!

I recently installed all of my native instruments software on a new Mac Studio. I am running into the issue of my thumbnail icons not appearing.

I have followed the troubleshooting guide here with no success:

https://support.native-instruments.com/hc/en-us/articles/360018591137-Thumbnail-Picture-Icons-are-Missing-in-the-Komplete-Kontrol-Maschine-2-Browser

This is what my screen looks like at the moment:

Is there any additional troubleshooting steps I can take?

I'm also curious: I am on a M1 Ultra Mac Studio with Ventura installed (it came pre-installed unfortunately) - could that be the reason why I am running into this issue?

Please help!

Thank you.

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