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Thumbnail Picture Icons Missing in Komplete Kontrol & Maschine 2 (Already followed support guide)

Eklethe
Eklethe Member Posts: 23 Member
edited January 21 in Maschine

Hello!

I recently installed all of my native instruments software on a new Mac Studio. I am running into the issue of my thumbnail icons not appearing.

I have followed the troubleshooting guide here with no success:

https://support.native-instruments.com/hc/en-us/articles/360018591137-Thumbnail-Picture-Icons-are-Missing-in-the-Komplete-Kontrol-Maschine-2-Browser

This is what my screen looks like at the moment:

Screenshot 2023-01-20 at 3.19.37 PM.png

Is there any additional troubleshooting steps I can take?

I'm also curious: I am on a M1 Ultra Mac Studio with Ventura installed (it came pre-installed unfortunately) - could that be the reason why I am running into this issue?

Please help!

Thank you.

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Answers

  • D-One
    D-One Moderator Posts: 1,206 mod
    image.zip

    Extract that and place the image folder in:

    Your-HD>Users>Shared>NI resources

    Screenshot 2023-01-23 at 09.06.21.png


  • Eklethe
    Eklethe Member Posts: 23 Member

    Thanks @D-One, this brought back some of my icons but I'm still missing a handful. How should I resolve this?

    Did you mean that I should replace the old image folder with the one you attached above?

  • D-One
    D-One Moderator Posts: 1,206 mod

    Humm that's odd. Try this: Simply copy the image folder from your old mac to your new one.

    Other than that your only options is contacting tech support.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,522 mod
    Answer ✓

    There is an actual bug in Native Access that brought up this issue again (which also still exists for some users but the source of the issue is different). This will get fixed in the next update of Native Access, probably next month.

    There's an article here where we shared other (bigger) image folders: Artwork for Hypha, Borough Chops, Thrill, Soul Sessions, Twenty Five not showing up.

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