Website won't let me cancel Traktor Pro Plus trial subscription
If you're considering cancelling your Traktor Pro Plus trial you might want to do it soon as N.I's website currently isn't allowing cancellations without contacting support 🤦 surely an innocent bug?
Comments
-
I ran into the same issue this morning.
Initially I reported it via a ticket, but then found a way to cancel.
Rather than doing it as above, if you click on your account icon 👤 (top right of site), you can select 'subscription' at the bottom and cancel from there.
0 -
That's actually the method I was trying, maybe I should try the other method that didn't work for you? Could you walk me through it as I can't seem to find any other way to cancel it.
0 -
I unsubscribed via Native Access.
0 -
I've tried Chrome mobile and desktop and Firefox with no luck, but thanks to @Scratch-E Con I cancelled via Native Access.
Open Native Access...
Click "Subscriptions" in left sidebar....
Click "Manage" in top right. There might be a dialog showing over the top of this button that mentions updating, close this to find the button....
Click on "Traktor Pro Plus Beta - $7.49"...
Click "Cancel Subscription"
Just going to add some keyword here for other people facing this issue trying to find a solution via Google:
"There has been an error while trying to cancel your subscription", "Please try again, is this issue persists contact customer support" Error cancelling Traktor Pro Plus subscription.
0 -
I just experienced the error using Chrome, but then clicked the Manage My Subscriptions button & completed it in the pop up window. Worked fine that way.
0 -
The key here seems to be "Don't Give Up" 😖
If one method doesn't work, try another.
0
Categories
- All Categories
- 19 Welcome
- 1.4K Hangout
- 60 NI News
- 763 Tech Talks
- 4K Native Access
- 16.3K Komplete
- 2K Komplete General
- 4.3K Komplete Kontrol
- 5.6K Kontakt
- 1.6K Reaktor
- 374 Battery 4
- 833 Guitar Rig & FX
- 424 Massive X & Synths
- 1.2K Other Software & Hardware
- 5.7K Maschine
- 7.2K Traktor
- 7.2K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators