I was implementing the update to Kontakt 7 when the electrical power went off

Robert Pitts

I was implementing the update to Kontakt 7 when the electrical power went off. The update had downloaded but the installation had not quite finished... Now the update no longer shows up in Native Access. My current installation of the software for K7 shows a v 7.1.3.

Can anyone tell me if this is actually the latest version of not?

Dec 15 2002...

Brad Yost

Any installation or update that is in process during a power failure will get hashed beyond repair.

I'd suggest that you create a support ticket directly with NI at https://support.native-instruments.com/hc/en-us/categories/360000053677-Download-Installation to see if they can reset your account or provide you with a link to a manual download/installation file.

And be patient... they are very busy at the moment.

Brad Yost

Any installation or update that is in process during a power failure will get hashed beyond repair.

I'd suggest that you create a support ticket directly with NI at https://support.native-instruments.com/hc/en-us/categories/360000053677-Download-Installation to see if they can reset your account or provide you with a link to a manual download/installation file.

And be patient... they are very busy at the moment.

Robert Pitts

I think you are right Brad.... Thanks for the reply .

Jeremy_NI

Well, you could also simpy reinstall Kontakt 7 in Native Access.