How to troubleshoot failed instrument installing?

Chong

Every instrument I installed it always failed. I'm using Qnap NAS for my storage. I'm also running MacOS Ventura. I can install application but instruments and effects always failed. I already have the following settings in my MacOS. I have tried contact NI support but apparently they only reply one email per 24 hours and no phone support. Any help is much appreciated.

Jeremy_NI

Hey @Chong My colleagues got back to you today and told that NAS drives were not officially supported and sent you this article: Notes on Network Drives and Disk Formats

Where it's clearly stated:

Network or NAS Drives

In general, we do not recommend installing or storing your libraries or content on network or NAS drives. Please use internal drives or external USB drives only. This article explains how to set the install locations in Native Access.

Network or NAS drives can however be used to store backups of your Native Instruments content. 

Jeremy_NI

Hey @Chong My colleagues got back to you today and told that NAS drives were not officially supported and sent you this article: Notes on Network Drives and Disk Formats

Where it's clearly stated:

Network or NAS Drives

In general, we do not recommend installing or storing your libraries or content on network or NAS drives. Please use internal drives or external USB drives only. This article explains how to set the install locations in Native Access.

Network or NAS drives can however be used to store backups of your Native Instruments content. 

Chong

Thank you for the reply. Just kicks, I popped in a 16GB thumb-drive into my MacBook Pro and tried to install a 54MB instrument to that external drive and it failed as well. Any idea?

psenior

FYI, I am constantly getting "Installation failed" when attempting to install Satin Looks to my external SSD drive. Like you, I'm on MacOS Ventura. Both Native Access 2 and NTKDaemon have Full Disk Access. Native Access File Management Preferences are all pointed to different file locations.

It appears that Native Access 2 downloads the Satin_Looks.iso file and the Satin_Looks_iso.aria2 file, then deletes them, and gives me the "Installation failed" error. I tried opening the Satin_Looks.iso file manually and my M1 Mac says "the disk image is corrupted."

I'm not getting any more responses from NI support. The only thing I can think of to try next is to install Native Access 1, following this article's instructions: https://support.native-instruments.com/hc/en-us/articles/4785955318673-How-to-Keep-Native-Access-1-2-Installed-on-an-Apple-Silicon-M1-Computer

Chong

What's frustrating is that they have no phone support. So, they do not support network mapped drive...I setup a iSCSI drive but now Native Access 2 did not even load on my Ventura anymore. Their software are just full of issues.

Chong

And oh, they even disabled their chat support, what a great company!

Jeremy_NI

Hey @Chong We understand you are frustrated, again, it's our busiest time of the year. Please format youe USB drive to APFS, as explained in this article: Notes on Hard Drive Formats on Mac Computers

Please keep in mind that not all our products are compatible with Ventura yet. Since it's a m1 computer, there are also specific things to check:

macOS 13 Ventura Compatibility Statement

Apple Silicon (M1 / M2) Compatibility News

KOMPLETE KONTROL / MASCHINE Error: "*Product* could not be loaded, as it may not support Apple Silicon or VST2 to VST3 migration."

Jeremy_NI

@psenior You didn't submit any request, please go through the Native Access typefom, there is always an option to submit a request there.

psenior

@Jeremy_NI I read the article you posted, reformatted my external SSD USB drive to APFS and was able to install Satin Looks. Thank you for all your help and support!

Jeremy_NI

@psenior Thanks for the update, happy to hear that it works now.