How to troubleshoot failed instrument installing?

Chong
Chong Member Posts: 14 Sine

Every instrument I installed it always failed. I'm using Qnap NAS for my storage. I'm also running MacOS Ventura. I can install application but instruments and effects always failed. I already have the following settings in my MacOS. I have tried contact NI support but apparently they only reply one email per 24 hours and no phone support. Any help is much appreciated.


Best Answer

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 2,707 mod
    Answer ✓

    Hey @Chong My colleagues got back to you today and told that NAS drives were not officially supported and sent you this article: Notes on Network Drives and Disk Formats

    Where it's clearly stated:

    Network or NAS Drives

    In general, we do not recommend installing or storing your libraries or content on network or NAS drives. Please use internal drives or external USB drives only. This article explains how to set the install locations in Native Access.

    Network or NAS drives can however be used to store backups of your Native Instruments content. 

Answers

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 2,707 mod
    Answer ✓

    Hey @Chong My colleagues got back to you today and told that NAS drives were not officially supported and sent you this article: Notes on Network Drives and Disk Formats

    Where it's clearly stated:

    Network or NAS Drives

    In general, we do not recommend installing or storing your libraries or content on network or NAS drives. Please use internal drives or external USB drives only. This article explains how to set the install locations in Native Access.

    Network or NAS drives can however be used to store backups of your Native Instruments content. 

  • Chong
    Chong Member Posts: 14 Sine

    Thank you for the reply. Just kicks, I popped in a 16GB thumb-drive into my MacBook Pro and tried to install a 54MB instrument to that external drive and it failed as well. Any idea?

  • psenior
    psenior Member Posts: 2 Noise

    FYI, I am constantly getting "Installation failed" when attempting to install Satin Looks to my external SSD drive. Like you, I'm on MacOS Ventura. Both Native Access 2 and NTKDaemon have Full Disk Access. Native Access File Management Preferences are all pointed to different file locations.

    It appears that Native Access 2 downloads the Satin_Looks.iso file and the Satin_Looks_iso.aria2 file, then deletes them, and gives me the "Installation failed" error. I tried opening the Satin_Looks.iso file manually and my M1 Mac says "the disk image is corrupted."

    I'm not getting any more responses from NI support. The only thing I can think of to try next is to install Native Access 1, following this article's instructions: https://support.native-instruments.com/hc/en-us/articles/4785955318673-How-to-Keep-Native-Access-1-2-Installed-on-an-Apple-Silicon-M1-Computer

  • Chong
    Chong Member Posts: 14 Sine

    What's frustrating is that they have no phone support. So, they do not support network mapped drive...I setup a iSCSI drive but now Native Access 2 did not even load on my Ventura anymore. Their software are just full of issues.

  • Chong
    Chong Member Posts: 14 Sine

    And oh, they even disabled their chat support, what a great company!


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