Cant register komplete kontrol s61 MK2

Parialated
Parialated Member Posts: 7 Newcomer
edited October 2022 in Komplete Kontrol

Bought a refurbished komplete kontrol s61 mk2 but cant register hardware. Appearantly the person sold it to the refurbish company didnt transfer license or de-registered the product. I bought it also for komplete select and the discount on the standard komplete 14 version. What to do?? or do i have to return the product???

the refurbish company did add a paper with serial numbers for the keyboard and software but i guess they didnt test it. (it is the same number as on the bottom of the keyboard and the serial number does not get accepted, it also doesnt say already registered it just says failed.

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