Cant register komplete kontrol s61 MK2

Parialated

Bought a refurbished komplete kontrol s61 mk2 but cant register hardware. Appearantly the person sold it to the refurbish company didnt transfer license or de-registered the product. I bought it also for komplete select and the discount on the standard komplete 14 version. What to do?? or do i have to return the product???

the refurbish company did add a paper with serial numbers for the keyboard and software but i guess they didnt test it. (it is the same number as on the bottom of the keyboard and the serial number does not get accepted, it also doesnt say already registered it just says failed.

Jeremy_NI

Hey @Parialated It seems you got in touch with my colleagues and they fixed your issues.

Jeremy_NI

Hey @Parialated It seems you got in touch with my colleagues and they fixed your issues.

Parialated

you did! great service!