native access

hello to everybody. I hope to get some help from you. I downloaded Native Access but when I open it up to lunch the platform it says: "Unable to log in. Please restart your computer and try again. If the problem persists, please contact support" I followed automatic instructions from native website support ( cancelled all the installed files, reinstalled... but nothing changes.. what can I do?
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We didn’t hear back from you. We’re closing this thread. If you still need assistance on that matter, please get in touch here: http://bit.ly/NIsupport_install
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Answers
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Hello,
what os do you use? Have you tried this https://support.native-instruments.com/hc/en-us/articles/360019116758-Native-Access-Does-Not-Start-Install-Windows-
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We didn’t hear back from you. We’re closing this thread. If you still need assistance on that matter, please get in touch here: http://bit.ly/NIsupport_install
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