Didn't receive the email with serials for the extra plugin alliance bundle with K14 ultimate

andreu

Please, let me explain,

I recently purchased komplete 14 ultimate after carefully considering every single instrument and effect included.

Komplete installation with native access was a very good experience although my disappointment started when I tried to test the brainworks plugins included in the Ultimate.

They don't exist in native access but it's also never mention in any of the follow instructions I received. It took me a while to find out in a hidden link that I had to create a plug-in alliance account and add the bouchers I have supposedly received in an email?

I haven't received a boucher for the plugging I'm entitled with ultimate only a couple of get the following plugins cheaper.

I obviously wrote support yesterday but haven't received any answer yet.

It should be clear in all the propaganda and how to's that you need to get the Brainworks plugins in a separate account.

Why I cannot simply see the licenses in the in the my products serials and download section of my ni account?

No one else is having this issue?

andreu

After writing to support yesterday I just got the missing email with the serials and proper instructions to how to get the plug-in alliance bundle that it's included in komplete 14 ultimate.

It looks like an isolated case which for some reason I didn't receive the email. It wouldn't been a problem if the serial/boucher was listed in in my ni account as the rest of the products.

It still took me more than 24 hours to get the plugins I payed for but I understand errors do happen so I edited the title of this post to be less harsh.

Cheers.

andreu

Plug-in alliance extra plugins ARE NOT NKS.

That is not clear enough in all the marketing in my opinion.