KOMPLETE AUDIO 2- USB Not connected

Hi,

all my power at home was off and after I turned on the KOMPLETE AUDIO 2 are showing me high values at the volume, when I connected the USB again to my Pc the USB is not connected

My PC and laptop cannot activated the KOMPLETE AUDIO 2 like it was working before

I tried to download again the Driver but still the same issue, the values of the volume are still high and its not supposed to be like that.
also tried to check other USB cable and didn't work..

please let me know what can I do? its not working anymore....

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Accepted answers

Jeremy_NI

@GozalKiller You should try to connect the soundcard to another computer. If it's behaving in the same way then you have to contact our hardware support: https://bit.ly/NISupport_Hardware

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Jeremy_NI

@GozalKiller You should try to connect the soundcard to another computer. If it's behaving in the same way then you have to contact our hardware support: https://bit.ly/NISupport_Hardware

GozalKiller

i tried,

but any one have any other options to fix this issue?

Jeremy_NI

What did you try ? Another computer ? And what happens ?

GozalKiller

Hello,

-I already tried to change the USB cable and I'm still facing the same problem.

- I tried to check in another computer and I have the same issue.

- I didn't change anything, did not update the software.

What can I do about this?

GozalKiller

Any News about the issue?

Jeremy_NI

@GozalKiller As said on September 7, f it's behaving in the same way then you have to contact our hardware support: https://bit.ly/NISupport_Hardware

GozalKiller

already check there and still noting was help for me.

I think I have a hardware issue that need to check it to Lab for replacing part inside

noting that I can do from my side.... only store

what you think?

Jeremy_NI

I think I have a hardware issue that need to check it to Lab for replacing part inside

Well, yes that's why you should submit a request to our hardware department through the link I posted, it seems you didn't. You can also get in touch with the store where you bought it.

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