July 2025 – a community update from our Chief Product & Technology Officer
Comments
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"We're working on a big update for a synth we can't talk about yet" and then you immediately drop some news about Reaktor…sounds like a hint that we're getting a Reaktor 7? :)
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Cut from Trust Pilot Site
Just sayin,
Most reviewers were let down by their experience overall. Customers express significant dissatisfaction, particularly concerning customer service, contact methods, and solutions provided. Many consumers feel that the support they receive is inadequate, citing slow response times, unhelpful canned responses, and an overall lack of care from the company.
Additionally, people report difficulties in getting their purchased products to function correctly, with some mentioning issues with the installation process and product compatibility. While opinions on the products themselves are mixed, there is a consensus that the company's support system needs improvement. Some reviewers express frustration with the upgrade model and the perceived lack of innovation in new product releases.
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I get the impression that's been written by A.I.
It's true of forums in general though. People post when they have problems, so at first glance it looks like just a sea of negativity - so the company must be really bad.
No, because what you don't see is the larger percentage (the majority) who don't have problems. I'm sure NI will have figures of how many registered users there are, vs how many forum complaints. I'd be willing to bet the percentage of complaints is microscopic in comparison to user base.
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"No, because what you don't see is the larger percentage (the majority) who don't have problems. I'm sure NI will have figures of how many registered users there are, vs how many forum complaints. I'd be willing to bet the percentage of complaints is microscopic in comparison to user base."
This.
VP
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VP how do you know this? We always new you were a spy on the forum 😆
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This is, more or less, the same sentence that's being written for the past 12 months since the release of TP4. It amazes me how communication is being handled…
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No super spying required :) And - in no way I am specifically stating that I "know" anything for certain.
That said - one can easily formulate some basic math on this when reading between the lines on many interesting posts on these forums - if you are really paying attention.
It is really not hard (for me anyway) to postulate that NI's actual user base is a lot bigger (a LOT) than most people realize.
So if - for example - 916 user problems come in over a given month and NI has hundreds of thousands of active users - that would equal "microscopic" to me.
But I still think my estimates are barely even in the ballpark - saying "100's of thousands" is not even close - I believe it is much bigger than that.
VP
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This sounds amazing! I'm psyched for it :)
I am so glad that NI is working on Massive X and the Reaktor Synths.
And for the synth that everybody loves... it can only be Reaktor 7 (or maybe Absynth or Iris).
I mean no other Synth in the NI catalogue is that much beloved.
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could be the old massive? Or?
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I am excited for the synths 👍
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Some serious questions.
1. Should I continue to invest my time in creating NKS solutions, when NI's support for Komplete Kontrol is an afterthought?
Please consider, I run a successful software as a service company, and we create updates at a regular cadence with a team of two developers. We even respond to user feedback, and turn those around in a day or a week. Sure, it's not an app, which is harder, but I wouldn't ignore a customer for years.It's been nearly two years since the launch of Kontrol MK3, and we're still waiting on features and bug fixes from Komplte Kontrol 2.x, while MPC, Arturia, all these new brands are added in as partners, midi templates are added, lots more cool things - but you continue to ignore the community in not just fixing these issues, but you're not adding the features they request, all while hardly communicating.
If someone asked me if NI understands it's audience, I would suggest the company is data-driven, but not data-led, because it feels like a lot of us are not being listened to.
There is not a single mention of Komplete Kontrol in your July update, and I know you saw the feedback from the February update. Your community are your evangelists, and if someone like me, who has invested £10,000s in your ecosytem is at the end of their tether, how do you think the average user feels?
Maybe they just want a Kontakt instrument and don't care about the detail. Perhaps that's why you're not addressing these issues? I wouldn't know, because nobody communicates, and when they do, Komplete Kontrol is an afterthought.
I am, at most, one community update away from selling all my Native Instruments software and hardware.
2. Can you explain your internal reference for what a modern plugin framework is?
Your Izotope catalyst series is great - but your modern framework is broken - if it's built on the same framework, it displays differently for each plugin in Komplte Kontrol. Some testing would have been good enough to spot this. I posted about this in the forum dedicated to Izotope, but no response from NI in about two months.
3. Can you please focus some community energy on the forum, or is a support forum what NI wants?
Honestly, I look at the NKS User Library thread and these updates now, and that's it.
I completely undertand that Simon's role is Chief Product Officer- but your community buys the products - it would be good to get a response from Simon.
Honestly, I love what NI does, and the products it has, but constantly ignoring user feedback means I only have a couple of staws left before the last one. Sorry to be so negative, but truth is important.8 -
Any Traktor news?
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Komplete lack of any mention of anything for Komplete Kontrol, as expected…
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I was hoping it would be an update to Absynth! 😉
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Things like drag n drop samples and especially sub bank viewability via the left panel of the main UI.
Agreed.
I also want to see a unified "smart" version of KK that doesn't make the user choose "which one", based on the version of their controller (MK1, MK2, or MK3).
If Native Instruments can't figure out how to do THAT, then the bare minimum would be to add a user option in Native Access to set the Komplete Kontrol default to either 2 or 3. I suspect that a lot of user troubles come from accidentally installing the wrong version of KK.
Komplete Kontrol should be smart enough to issue a message, "KK 2 detects a MK3 keyboard connected. Would you like to launch KK 3 instead? Yes(Recommended), No, Help Me Decide"
Or "KK 3 detects no MK3 keyboard connected, but DOES see a MK1 keyboard. Would you like to use Komplete Kontrol 2 for this session? Yes (Recommended), No, Help Me decide"
I'm just suggesting that we find a way to NOT put all the burden on the customer. In this day of AI, this isn't complicated; it's just common sense.
Also agreed. @Simon_NI , we get it that you wanted to tell us about all the things NI is working on, but some are not seeing the wonderful and optimistic new vision purely because they see stuff from KK 2 that is STILL MISSING almost 2 years hence from the release of the MK3.
Sure, maybe it's not as exciting to talk about this, but a lot of users here want to see things still happening in the land of Komplete Kontrol. To me, ignoring Komplete Kontrol for all the shiny new stuff just tells me that Native Instruments will continue to arbitrarily remove features from new versions, and will not prioritize corrective action.
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