Don’t buy until you research the Better Business, poor customer support

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  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,689 admin
    edited June 12
    https://community.native-instruments.com/discussion/comment/230347#Comment_230347

    You are in contact with our support, we merged all your requests into this one: 4572292, it has already been escalated to a manager, due to your many insults and behaviour. Feel free to get back to my colleagues, apologize, collaborate and get things going.

  • NativeHTR
    NativeHTR Member Posts: 10 Member

    I can’t apologize to anyone’s as .. part of the failure is my inability to actually establish Aany Communication…. Other than….leave and email…leave and email…leave and email…

    Please escalate this to a supervisor.
    pleaseescalate this to a supervisor
    please escalate this to a supervisor

    I can not…find my way to any…portal into or through which a conversation can be established.

    Please escalate this to a supervisor
    please help us break this empass

    James

  • NativeHTR
    NativeHTR Member Posts: 10 Member

    I…can…not…find…any…..way to “get back “ with ….any…one…..

    Even attempting to do a chat…. Fails… as I write this comm to you…. I’ve been on ignore for 15 minutes

    So “apologizing” is impossible…..NI…..MAKES THIS IMPOSSIBLE.

    If I used foul language…. It was directed into the ether…as …never…. Never…never….not once have I been able to have a real time…now time conversation……. With….any……one. so the ONLY “entity” that might have experienced my dissatisfaction is an AI

    I’m not going to “apologize “ into the ether.

    As there is ..NO ..record of my actually “speaking” with “anyone” other that the AI…..

    NO…I will… NOT …apologize to an AI…any more than I would apologize to the trash can when I kick it.

    You said that you escalated this….

    Great…

    Should I expect that they will respond in a day?…thee days????ever?

    As soon as I see that ANY …human…. Reaches out to me …I will be cordial, patient and supportive…

    In the mean time… whenever I surf into a social media platform that is discussing Music Products, I share my delightful experiences the NI…. I will be more than happy to update those threads ..positive or negative… as this evolves.

    It is not my intention to continue to labor you with my difficulties as I recognize that your/my relationship is likely unrecoverable …

    As soon as any NI rep affirmatively makes contact with me…. You will enjoy my stopping this string….

    But for now… I have no other connection. To any human.

    Than you

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,689 admin
    edited June 12
    https://community.native-instruments.com/discussion/comment/230371#Comment_230371

    My colleague replied to you. It's pretty clear. You lost an incredible amount of time by insulting everyone, our moderators in the first place and the agents that received your requests. You can not talk to people like this and then complain like you do. That is enough. I am closing this thread.

This discussion has been closed.
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