What's up good folks! I have a question regarding K15-Ultimate

Matt M7
Matt M7 Member Posts: 2 Newcomer
in Komplete General

I purchased K15 just before Christmas '24 and haven't installed everything just yet. However, I had KC open and noticed some libraries were showing missing that I'd already installed. It was the same issue when I opened K8. I tried re-installing "The Gentleman" and it did appear in the library window. What I'd like to find out is do I have to do that for each one that's showing missing? SOMEBODY HELP ME🤣!!!

Best Answer

  • Vocalpoint
    Vocalpoint Member Posts: 4,026 Expert
    Answer ✓

    I would first do an eye scan and be sure the products are actaully "missing". If Komplete Kontrol is complaining about missing product - BUT the product is still actually ON the external - that is a case of the system simply not initializing fast enough before you start pressing buttons to use your NI product.

    In the case of any external - you need to give the system a good 5 minutes AFTER boot/login to ensure that the OS sees the drive and you can interact with it. That usually means manually going out there and confirming the drive and all its files are present and can be used.

    You would not need to waste time redownloading etc. Let me know what you find out.

    VP

Answers

  • Vocalpoint
    Vocalpoint Member Posts: 4,026 Expert

    If you are 100% sure that nothing has actually changed - you should be able to use Locate in Nayive Access to quickly reconnect everything.

    Is your stuff on an external drive?

    VP

  • Matt M7
    Matt M7 Member Posts: 2 Newcomer

    Vocalpoint, yes. I started using external drives when I bought K11. I have a new hard drive I've been using for about 6-years now. It's a Glyph Black Box 4-TB. There have been no changes so I'm just somewhat in limbo at the moment. I may just go back and reinstall those that are showing missing.

  • Vocalpoint
    Vocalpoint Member Posts: 4,026 Expert
    Answer ✓

    I would first do an eye scan and be sure the products are actaully "missing". If Komplete Kontrol is complaining about missing product - BUT the product is still actually ON the external - that is a case of the system simply not initializing fast enough before you start pressing buttons to use your NI product.

    In the case of any external - you need to give the system a good 5 minutes AFTER boot/login to ensure that the OS sees the drive and you can interact with it. That usually means manually going out there and confirming the drive and all its files are present and can be used.

    You would not need to waste time redownloading etc. Let me know what you find out.

    VP

  • PoorFellow
    PoorFellow Moderator Posts: 7,333 mod
    https://community.native-instruments.com/discussion/43419/whats-up-good-folks-i-have-a-question-regarding-k15-ultimate

    Have you been using Clean My Mac ? - Do NOT use that.

    Else :

    Are you using latest version of Native Access for your OS ?

    And have you given ALL NI apps including NTKDaemon must have full disk access. ? : How to Enable Full Disk Access on macOS

    And are your disk of correct format ? : Notes on Network Drives and Disk Formats

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