Sale issue - KUCE Verfication

Vagus

Hey,

I'm not going to purchase during this sale period, but the website has an error for me, stating I don't qualify for upgrade pricing, because I don't own Komplete 12-14 Collector's edition - but I do.

PoorFellow

https://community.native-instruments.com/discussion/43094/sale-issue-kuce-verfication

the website has an error for me, stating I don't qualify for upgrade pricing

No , that's not an error stating that you don't qualify for upgrade pricing , that's just the usual 'visual bug' where N.I. as usual warns even qualified buyers that they need to qualify to use. It's been like that for several months at least for some upgrades/cross-grades whatever.

This usual results in people needing assurances that nobody but N.I. Purchase Support can give , but as far as I know then what you are reporting is really more of a none issue since it very likely is just the usual 'visual bug' and nothing else.

It does not actually say anywhere that you do not qualify , it just warns you that you need to qualify to use.

Vagus

Well, it says 'You do not qualify for cheaper pricing', which suggests it's not getting the correct response from the database query for the product I own.

Even if it's just a visual issue, it's poor user experience - might be worth someone taking a look at those auto-response texts.

PoorFellow

https://community.native-instruments.com/discussion/comment/214615#Comment_214615

'You do not qualify for cheaper pricing',

Oops , I missed that , I concentrated on the lower part where usually the message is. My apology.

@Jeremy_NI , could you please check up on this ?

Jeremy_NI

Checking with our website team. Thanks for the headsd up @Vagus.

Jeremy_NI

@Vagus Since you already own Komplete 15UCE, the upgrade price does not appear for you.