Native Access stuck on loading

MartinF20
MartinF20 Member Posts: 8 Newcomer
edited March 6 in Native Access
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I don't understand this, this software should be the entry point for installation new products and I simply it is just garbage. Today I do not do anything but installing/reinstalling/trying to get it working and nothing helps. I am requesting refund of all bought instruments meanwhile. WHat would you suggest to get this working? Thank you.

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,785 mod
    edited March 4 Answer ✓

    Hey there, there was a temporary issue on our side, everything should be resolved by now.

Answers

  • MartinF20
    MartinF20 Member Posts: 8 Newcomer

    Even File → Settings does not work to create logs file - after clicking it does nothing.

  • PoorFellow
    PoorFellow Moderator Posts: 5,968 mod

    I am requesting refund of all bought instruments meanwhile. What would you suggest to get this working?

    @Jeremy_NI , sounds as if needing your comment

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,785 mod
    edited March 4 Answer ✓

    Hey there, there was a temporary issue on our side, everything should be resolved by now.

  • MartinF20
    MartinF20 Member Posts: 8 Newcomer

    Thanks everything is working and I am just evaluating Grandeur. It is grandiose like my arrogance in the first post. Thank you for fixing it.

  • anthonymdavis
    anthonymdavis Member Posts: 7 Newcomer

    REALLY? I’ve been having trouble for DAYS trying to load Native Access and your Zendesk support people have been no help. I sent them details of how Native Access seems to get stuck when I try to load it and how it asks me to “Reload and Try Again”. (I do that and nothing changes… same thing Reload and try again). I sent them a screenshot to show them the issue. Then, A few days later, they emailed me and asked for a screenshot. REALLY?


    I had just bought a plug-in I’d like to use, but cannot without Native Access. (Which won’t load)

  • PoorFellow
    PoorFellow Moderator Posts: 5,968 mod
    edited March 5
    https://community.native-instruments.com/discussion/comment/214793#Comment_214793

    Alas then you need to continue to work with Support to fix the issue. And for that process to continue then you should answer support promptly every time including to clear up any misunderstandings.

    Of course you are allowed to ask for help in the community while you work with support if that is what you want but generally then Support knows the most and they have all the resources.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,785 mod
    edited March 6
    https://community.native-instruments.com/discussion/comment/214793#Comment_214793

    There was a general issue but only for a short period of time. That doesn't mean there can't be a different specific issue for you, in this case my colleagus need to do more troubleshooting. However, when I check the ticket, I see now that the issue was fixed for you as well?

  • anthonymdavis
    anthonymdavis Member Posts: 7 Newcomer

    Yes. For whatever reason NTK DAEMON dropped off (so did all production for a few days). I found a new copy and reloaded it and I’m back in business.

  • chk071
    chk071 Member Posts: 563 Pro
    edited March 6

    "Native Access is piece of software"

    True.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,785 mod

    Yeah sorry @MartinF20 but I edited your title so it reflects the specifics of the issue, so not everyone with any kind of Native Access issue jumps in here.

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