Is there a fix for Komplete Control freezing on scanning plugins?

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  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    Hey all, if some of you still experience these freezes, even after updating to 3.4.1 and after resetting the database, please get in touch with our support here: https://bit.ly/NI_support_Kontrol

  • MindTaker
    MindTaker Member Posts: 5 Newcomer

    Hi,

    My 2 cents of input. My scan always get stuck at the end of the scanning.

    I open the resource monitor (windows 11), right click on Komplete Kontrol, then select Wait Chain and end the nt-pligin-info.exe. Than the plugin scanning continues.

    the nt-plugin-info.exe seems to get stuck on one of the plugiins.

    no errors reported in the event viewer.

  • MindTaker
    MindTaker Member Posts: 5 Newcomer

    forgot pictures

    KK_error_0.png
    KK_error_2.png
  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @MindTaker Could you please send us the following file so we can take a closer look at the issue:

    You are going to want to click the Windows start button and put %temp%

     in the search bar, and then open the folder. 

    Screenshot 2025-05-14 114758.png

    Then you will want to search for Komplete Kontrol.log. Please zip the file and attach it to this thread, our devs & QA can then check what's wrong.

    Screenshot 2025-05-14 114901.png
  • MindTaker
    MindTaker Member Posts: 5 Newcomer

    Hi Jeremy

    I know I have some errors scanning c:\Program Files\common files\Seinberg

    Steinberg doesn't respect where to place their VST :(

    Komplete Kontrol.zip

    Have a nice day and thank you

  • MindTaker
    MindTaker Member Posts: 5 Newcomer

    if this can help, the error showing up in the event viewer

    Faulting application name ni-plugin.zip
  • Vocalpoint
    Vocalpoint Member Posts: 4,042 Expert
    edited June 12
    https://community.native-instruments.com/discussion/comment/230423#Comment_230423

    Actually - it is these that are failing:

    Faulting module name: LegendHZ_FX.vst3

    version: 2.0.0.0

    time stamp: 0x6628c063

    Faulting module name: Ozone 10.vst3

    version: 10.4.0.2688

    time stamp: 0x63fd5ebf

    Faulting module name: Ozone 11 Elements.vst3

    version: 11.2.0.3298

    time stamp: 0x66b5c536

    Faulting module name: Neutron 5 Elements.vst3

    version: 5.0.0.927

    time stamp: 0x67104646

    Tons of users have these plugins worldwide and are running them within KK 3.x.

    There must be something else going here. Like possibly a license check that cannot be completed or something else that is interfering with the scan.

    VP

  • MindTaker
    MindTaker Member Posts: 5 Newcomer

    Hi Vocalpoint

    Yes, I never bought Ozone nor Neutron. I suspect it was trialware bundled with a hardware buy.

    They didn't tart neither in Ableton (crash) nor in Cubase (disabled)

    Uninstalling them solved all problems. No more error popups nor hanging at the end.

    KK3 did a full scan without errors.

    Thanks for your help

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