Two identical licenses

S------

Hi,

I purchased an upgrade to Traktor Pro 4, but I don't need it as I also bought the new X1 MK3 to replace my old X1, and this new X1 comes with full Traktor Pro 4 license.

I put in a ticket a few days ago asking for a refund.

Today I registered the new X1 MK3, but now there are two serial numbers for Traktor Pro 4. I don't know which is which so I am scared to use either in-case my refund gets denied.

mykejb

Ah ok, I thought you'd already registered both on your account. Unless you're gigging at the weekend maybe best to use the demo of TP4 until you can get things sorted out properly. It'll run for I think 30 mins at a time so plenty of time to play with it.

mykejb

Sales/support will know which serial came with which product so I don't think there'll be a problem.

S------

Thank you.

It's that the help page says:

"Please note that registered download products cannot be returned. For more information, refer to our Terms & Conditions. If you haven’t registered or used the product, exceptions can be made. Please check the Order History section in your My Account for additional options."

Currently both licenses are unregistered, but if I register the wrong one then they might not refund.

mykejb

Ah ok, I thought you'd already registered both on your account. Unless you're gigging at the weekend maybe best to use the demo of TP4 until you can get things sorted out properly. It'll run for I think 30 mins at a time so plenty of time to play with it.

S------

Thank you!