Merge Accounts Native ID

Johnbee
Johnbee Member Posts: 33 Member
edited January 23 in Native Access

Seems like I cannot merge my Izotope and NI accounts. It will not let me use my main email address-j****@c****.n****. It send the confirmation email to an old email address I can no longer use- M****@c****.n****

You must help me correct this or I will no longer be able to access the Native ID part

Quickly please!

John Bowen

Best Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    Answer ✓

    Hello Johnbee,

    You may need to merge the both Native Instruments account to eachother to be able to unify them with the Izotope Account. As this can only be made by our end, and this procedure needs some personal information(this is why I blured the full email adresses), reaching the customer support directly will be more helpful to solve that issue. Please don't forget to mention which one is the email that you would like to keep on using while reaching the support.

    So, please create a support ticket or open a chat support using the link below:

    https://bit.ly/NI_support_NA

    I hope this helps☺️

  • Johnbee
    Johnbee Member Posts: 33 Member
    Answer ✓

    Thanks for blurring my email address. I forgot that I was in a public forum. Also Thanks for the support link.

    JB

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    Answer ✓

    Hello Johnbee,

    You may need to merge the both Native Instruments account to eachother to be able to unify them with the Izotope Account. As this can only be made by our end, and this procedure needs some personal information(this is why I blured the full email adresses), reaching the customer support directly will be more helpful to solve that issue. Please don't forget to mention which one is the email that you would like to keep on using while reaching the support.

    So, please create a support ticket or open a chat support using the link below:

    https://bit.ly/NI_support_NA

    I hope this helps☺️

  • Johnbee
    Johnbee Member Posts: 33 Member
    Answer ✓

    Thanks for blurring my email address. I forgot that I was in a public forum. Also Thanks for the support link.

    JB

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