Some of my Izotope products don't appear on Native Access

grzaudio
grzaudio Member Posts: 20 Member
in Native Access

I merged my izotope and NI accounts, but I see some products (or versions) in Native Access that do not appear if I open iZotope Product Portal, and viceversa.

I'm sure I own the products appearing on iZotope Portal, but not the ones I see in Native Acess. I have recently purchased Komplete 15 collectors so I'm not sure whit iZotope products come from that recent purchase.

You can compare in the two pictures above:

Captura de pantalla 2025-01-15 a las 0.51.55.png
Captura de pantalla 2025-01-15 a las 0.51.55.png

Comments

  • Vocalpoint
    Vocalpoint Member Posts: 3,119 Expert
    edited January 15

    The account merge is possible - I did mine a while back. But the product merge is months away.

    Use Product Portal for all things Izotope until further notice. You will not see most if not all your Izotope product in Native Access at all.

    VP

  • duffharris
    duffharris Member Posts: 4 Newcomer

    Oh you have anything showing up at all? LUCKY YOU

  • red_nick
    red_nick Member Posts: 273 Pro

    You've posted the same image twice, but yes that's normal.

  • DunedinDragon
    DunedinDragon Member Posts: 1,017 Guru

    Mine works fine but I assume that's because I purchased and downloaded them through NI?

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