Komplete Kontrol will not start when external hard drive connected

enar

Fresh install of Windows/Komplete software. Have content on external hard drive.

Windows 11 Home 24H2 / 11th Gen i7 / 16GB RAM

If external hard drive is connected Komplete Kontrol will not start. It stays on 'Waiting for product scan' for a long time then eventually moves to 'Initializing GUI' then crashes.

Also have issues with crashing if I try to use Komplete Kontrol from DAW (Cubase Pro 14). Get mixed performance and some crashing when I use Kontakt 8 (Kontakt 7 is more stable).

Note, I can play the content from the external hard drive from Cubase when I use Kontakt 7 (and sometimes Kontakt 8).

There is something in the load/scan process that is causing crashing when the external drive is connected.

PoorFellow

https://community.native-instruments.com/discussion/41055/komplete-kontrol-will-not-start-when-external-hard-drive-connected

What is located on the external drive ? Only 'Content' libraries or also plugins ?

Does these crashes happen when using Komplete Kontrol and Kontakt 8 as stand alone ? If not then that would suggest maybe something DAW related.

If happening with Komplete Kontrol and Kontakt 8 also as a standalone app then try Resetting the Komplete Kontrol Database , if that does not help , then I would try looking for an access problem related to Windows security or third party security. General problems could also be with the hardware , e.g. drive , casing or USB connection , but doesn't sound like that in this case.