Kontrol S49 stuck at the "welcome! Add your serial in Native Access screen

audioman2 · January 5

Downloaded the latest version of Native Access, logged in and entered the serial in Native Access again. it says it works, I installed the latest

Native Access: Version:3.16.0

NIHardwareAgent: Version:2.8.2

NIHardwareConnectionService: Version:1.8.7

NIHardwareConnectionServiceGUI: Version:1.8.7

NIHostIntegrationAgent: Version:1.16.0

I see this crash when I try to open the

so I am stuck, can't sue the keyboard. what's going on any ideas?

Jeremy_NI · January 29

If you encounter the same issue please get in touch with our support here: https://bit.ly/NI_support_Kontrol

Uwe303 · January 5

Hello,

have you done this with all native apps:

audioman2 · January 5

Yep I have done that.

Uwe303 · January 6

I also found this:

it's the nativehardwareconnectionservice as far as I can see, that crashes, due to your txt file

Jeremy_NI · January 29

If you encounter the same issue please get in touch with our support here: https://bit.ly/NI_support_Kontrol

Best Answer