The serial number of my new brand Machine micro mk3 is already register

B3NO17
B3NO17 Member Posts: 1 Newcomer
in Native Access

Hi,

Impossible to register my new Micro mk3, it's seems to be "already register"

It's a brand new one bought a few days before Christmas…

How is it possible ? I can't download software and use it.

Very frustrated, thanks a lot for your help.

My ticket ID : #4461188

Comments

  • BIF
    BIF Member Posts: 1,057 Guru

    If you have entered the serial number correctly and you're still getting that message, then it is indeed "already registered". Your retailer sold you a previously owned and previously registered unit.

    As I see it, there are two ways to work this issue. Pick one, or try #1 while you are waiting for a response to your ticket.

    1. Return the unit to your retailer and have them ship you a different one…or go to the store personally if it is local to you. They sold you a previously-owned unit, plain and simple. Maybe through no fault of their own. Maybe it was a return. Maybe it was registered and then carefully re-wrapped for return to the store. But that's the STORE'S problem, not yours. They sold it to you, so they should provide a replacement.
    2. Wait for a response to your ticket. Be aware that it's the holidays and many NI team members will be out of the office until after 1/06/2025.

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