Brand New KONTROL S88'N Mk3 with a DEAD KEY

Mr. Flare
Mr. Flare Member Posts: 27 Member
in Komplete Kontrol

I have a brand new Mk3 keyboard that has a dead key…. no matter what vst I load in any DAW or standalone it plays nothing.

Has anyone else experienced this? I purchased this from NI. Any suggestions on troubleshooting or do I have to return this thing before Christmas?

Best Answer

  • mykejb
    mykejb Moderator Posts: 1,905 mod
    Answer ✓

    I've never heard of that as a software fault, so I'd suggest doing a return and get a replacement unit. That way you'll get a fully working keyboard and won't be worrying about anything else going wrong with it.

    Did you buy from a dealer or direct from NI?

Answers

  • mykejb
    mykejb Moderator Posts: 1,905 mod
    Answer ✓

    I've never heard of that as a software fault, so I'd suggest doing a return and get a replacement unit. That way you'll get a fully working keyboard and won't be worrying about anything else going wrong with it.

    Did you buy from a dealer or direct from NI?

  • Mr. Flare
    Mr. Flare Member Posts: 27 Member

    Thanks Myke. I purchased direct from NI.

  • mykejb
    mykejb Moderator Posts: 1,905 mod

    Put in a support request for a replacement, you can do that here - https://support.native-instruments.com/hc/en-us/sections/360000091538 once you've logged into your account. It's a busy time at the minute what with Christmas and the sales going on so it might take a little while for them to get back to you.

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