where is the customer support?

bx748

when a company grows, so should its empoyee population.

to deal with customer support they need to contract more people, period.

Jeremy_NI

@bx748 My ciolleagues got back to you last Fraiday. Please get back to them if you need anything else.

Gustaf

We should stop buying products from Northern Ireland, this company does not value us and laughs in our faces while having our money in their wallet.

mykejb

https://community.native-instruments.com/discussion/comment/203894#Comment_203894

Um …. Northern Ireland?

Jeremy_NI

https://community.native-instruments.com/discussion/comment/203894#Comment_203894

I'm not sure what you mean here.

I see that you submitted a request, my colleagues will get back to you as soon as possible. As metioned several times here, we're out of a big sales special and we're all working on getting back to normal. Thanks for your patience.

I see that you are asking for a version of Session Bassist Icon Bass for Kontakt 6. Icon Bass was released in April 2023, Kontakt 6 was already discontinued by then, the minimum version of Kontakt for this library is 7.1.8 as mentioned on the product's page:

https://www.native-instruments.com/en/products/komplete/guitar/session-bassist-icon-bass/