Ozone Crossgrade obfuscation

Donkey Oaty

From the Native Instruments site

“You do not qualify for cheaper pricing.

This crossgrade only works for registered users of Komplete 2-15 Standard, Komplete 8-15 Ultimate, Komplete 12-15 Ultimate Collector'sEdition.

You won't be able to install and activate this version unless youown one of the required products listed above!”

From my list of registered products

KOMPLETE 15STANDARD Update

Ozone 11Equalizer

From my list of unregistered products.

Ozone 11Equalizer

The latter because I’d bought Ozone 11 standard from Izotope before it was included in Komplete Standard.

I appreciate how complex the ownership and registration of products can be, especially ‘bringing on board’ another company and the products it had sold. Overall Native Instruments does an excellent job at this. So no complaints, but maybe this ‘slipped through the net’?

If it didn’t I won’t be upgrading– the crossgrade, in the sale represents a significant saving, and I use Ozone as my main mixing tool 90% of the time. The full upgrade price (even in the sale) – I cannot justify the expenditure.

I have two questions and hope someone can please help.

a) Most importantly should I qualify for the crossgrade pricing –and if I bought on this basis – would it work?

b) As I have a spare copy of an Ozone 11 standard licence – can I transfer it to my son? And how would this be effected – I bought one copy from Izotope, the other came with one of the Komplete updates.

Help would be appreciated.

I know that there are similar questions - but they've not been answered

Jeremy_NI

Regarding the Ozone Crossgrade, it's a bug on our website I believe. For this and all the other questions you raised the best is to ask my coilleagues here: https://bit.ly/n1orders

They have the right tools to assist you and will be able to answer your questions.

Jeremy_NI

Regarding the Ozone Crossgrade, it's a bug on our website I believe. For this and all the other questions you raised the best is to ask my coilleagues here: https://bit.ly/n1orders

They have the right tools to assist you and will be able to answer your questions.

Donkey Oaty

https://community.native-instruments.com/discussion/comment/199051#Comment_199051

Hi Jeremy,

Another bug in the website is that it isn't functioning properly on my regular browser. Any attempt at contacting support doesn't happen. I used a less popular browser this morning and it got me through to the support form. I have put in a ticket. I am concerned to get the passing on of the spare Ozone copy right and need to know which Ozone licence is the Komplete bundled one.

Many thanks Jeremy.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/199127#Comment_199127

My colleagues will get back to you as soon as possible. Regarding issues contacting us, what browser were you using when it didn't work? Do you have an adblocker?

Donkey Oaty

https://community.native-instruments.com/discussion/comment/199651#Comment_199651

Thank you. Re blockers - probably - anything that stops data scraping and scamming, is probably on there. But the other browser also limits these de facto.

I appreciate the escalation Jeremy. I expect you are all extremely busy.

Many thanks.