Error on traktor pro 4 using s4 mk3

Hello,

Almost always, when I'm using my s4 mk3 with my pro 4, using in stem mode, the software breaks down and keeps repeating some place in the music like in 1/64 loop or keeps playing like if I turned the pitch to -50%.

Can I get some help in orden not be embarrassed during a live act?

Many thanks and good vibes to everyone.

JPSA

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Jeremy_NI

Please get in touch with our support here: https://bit.ly/NI_support_Traktor

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Jeremy_NI

Please get in touch with our support here: https://bit.ly/NI_support_Traktor

D2Lover

https://community.native-instruments.com/discussion/40082/error-on-traktor-pro-4-using-s4-mk3

Yes I've Experienced this 3 times and i have to turn off the S4 which normally ends the issue.

the only thing i did notice is that i was recording on each occasion and it normally happend after about 90mins.

JPSA

Hello D2lover,

I fact I wasn't recording.

But thank you for your replay.

JPSA

Hello Jeremy NI,

I didn't get contact. I will try again tomorrow

Many thanks

JPSA

Hello Jeremy NI,

Can you contact me, please. I´m trying but you are always busy. I realy need to know how to fix this problem. Thank you.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/198216#Comment_198216

I've just tested it again and it's working. Type in Contact support, then if after a few minutes it does not connect you to an agent it will create an email request. It will not be reflected ib the chat but you should receive an email confirmation so check your inbox.

JPSA

Bom dia,

Relativamente a este ticket, creio que já percebi o problema de travamento do traktor pro 4: isto só acontece em computadores com processador AMD Ryzen. Se o computador tiver um processador Intel, os travamentos não acontecem… Porque será que isto acontece? Creio que devem rever esta situação pois foi muito desagradável para mim os travamentos terem acontecido durante um live act e perdi o cliente.

Cumprimentos a todos,

DJ JPSA

Jeremy_NI

Hey there, please note that the forum is in English only, please use an online translator like DeepL or Google Translate if needed. You'll also maximize chances to be understood and replied to in English.

JPSA

Good morning,

Regarding this ticket, I believe I have already noticed the Traktor Pro 4 crashing problem: this only happens on computers with an AMD Ryzen processor. If the computer has an Intel processor, crashes don't happen... Why does this happen? I think you should review this situation because it was very unpleasant for me that the crashes happened during a live act and I lost the client.

Greetings to everyone,

DJ JPSA

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