Error on traktor pro 4 using s4 mk3

JPSA
JPSA Member Posts: 9 Newcomer
in Traktor Software & Hardware

Hello,

Almost always, when I'm using my s4 mk3 with my pro 4, using in stem mode, the software breaks down and keeps repeating some place in the music like in 1/64 loop or keeps playing like if I turned the pitch to -50%.

Can I get some help in orden not be embarrassed during a live act?

Many thanks and good vibes to everyone.

JPSA

Best Answer

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,401 mod
    Answer ✓

    Please get in touch with our support here: https://bit.ly/NI_support_Traktor

  • D2Lover
    D2Lover Member Posts: 56 Advisor
    https://community.native-instruments.com/discussion/40082/error-on-traktor-pro-4-using-s4-mk3

    Yes I've Experienced this 3 times and i have to turn off the S4 which normally ends the issue.

    the only thing i did notice is that i was recording on each occasion and it normally happend after about 90mins.

  • JPSA
    JPSA Member Posts: 9 Newcomer

    Hello D2lover,

    I fact I wasn't recording.

    But thank you for your replay.

  • JPSA
    JPSA Member Posts: 9 Newcomer

    Hello Jeremy NI,

    I didn't get contact. I will try again tomorrow

    Many thanks

  • JPSA
    JPSA Member Posts: 9 Newcomer

    Hello Jeremy NI,

    Can you contact me, please. I´m trying but you are always busy. I realy need to know how to fix this problem. Thank you.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,401 mod
    https://community.native-instruments.com/discussion/comment/198216#Comment_198216

    I've just tested it again and it's working. Type in Contact support, then if after a few minutes it does not connect you to an agent it will create an email request. It will not be reflected ib the chat but you should receive an email confirmation so check your inbox.

  • JPSA
    JPSA Member Posts: 9 Newcomer

    Bom dia,

    Relativamente a este ticket, creio que já percebi o problema de travamento do traktor pro 4: isto só acontece em computadores com processador AMD Ryzen. Se o computador tiver um processador Intel, os travamentos não acontecem… Porque será que isto acontece? Creio que devem rever esta situação pois foi muito desagradável para mim os travamentos terem acontecido durante um live act e perdi o cliente.

    Cumprimentos a todos,

    DJ JPSA

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,401 mod

    Hey there, please note that the forum is in English only, please use an online translator like DeepL or Google Translate if needed. You'll also maximize chances to be understood and replied to in English.

  • JPSA
    JPSA Member Posts: 9 Newcomer

    Good morning,

    Regarding this ticket, I believe I have already noticed the Traktor Pro 4 crashing problem: this only happens on computers with an AMD Ryzen processor. If the computer has an Intel processor, crashes don't happen... Why does this happen? I think you should review this situation because it was very unpleasant for me that the crashes happened during a live act and I lost the client.

    Greetings to everyone,

    DJ JPSA

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