I Feel Like I’ve Been Robbed

Nycgiant10
Nycgiant10 Member Posts: 3 Newcomer
in Maschine

I purchased an MK3 a Week ago and it still hasn’t shipped. No Responses to the Chat or Emails from this company. Starting to feel like I’ve been Scammed. Can Someone Help.

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin
    Answer ✓

    @Nycgiant10 I can see your requests in our system. My colleagues should get back to you as soon as possible. We're in the middle of a big sales special so our reply times are longer than usual but they'll get back to you. Sorry for the wait.

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin
    Answer ✓

    @Nycgiant10 I can see your requests in our system. My colleagues should get back to you as soon as possible. We're in the middle of a big sales special so our reply times are longer than usual but they'll get back to you. Sorry for the wait.

  • Nycgiant10
    Nycgiant10 Member Posts: 3 Newcomer

    It shouldn’t take that long to ship out. I opened a case with Paypal so it Forces a Response by the 26th or I get a Refund. Unacceptable Customer Service.

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