How do you request a refund on a software download

PoorFellow

@Jeremy_NI , since this question were never answered last time it were bought up then perhaps you could explain ?

Jeremy_NI

https://community.native-instruments.com/discussion/comment/196513#Comment_196513

This is out of my competence, you are already in contact with my colleagues regarding this, they'll get back to you as soon as possible.

TeddyBozeman

I have the same question; I accidentally bought Komplete Standard when I wanted to purchase Ultimate. :( I'd love to return Standard so I can buy Ultimate!!

Jeremy_NI

https://community.native-instruments.com/discussion/comment/197786#Comment_197786

Simply contact my colleages, I'm sure they will accomodate you.