Update/ Install of S88 Mk3 controller failed

NiKao

I have a new s88 mk3 controller and cannot install it. I have read through all sorts of forums but unfortunately to no avail. As soon as I plug in the keyboard and want to update, the error message appears (see photo). Even after updating the keyboard manually, I cannot carry out the update and the message something went wrong remains on the display. I have already tried different cables and ports. Nothing helps! Has anyone had the same problem?

Jeremy_NI

Please check the following:

Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

If that doesn't help get in touch here: https://bit.ly/NI_support_Kontrol

Matthew_NI

I would contact support.

I would also try:

Ensuring the keyboard has adequate power. Are you going USB-C to USB-A? If so, use the auxiliary power port with a standard USB-C wall charger to help boost power supply.

Plugging in via a powered USB-C hub, rather than direct.

Updating to the latest available version of Windows released for 10 or 11 since September (this includes a critical driver for MK3).

Jeremy_NI

Please check the following:

Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

If that doesn't help get in touch here: https://bit.ly/NI_support_Kontrol