I bought KOMPLETE 15 STANDARD, got charged, and I can't see anything

damdominici
damdominici Member Posts: 2 Newcomer
in Komplete General

Hey fellow music lovers,

I’m feeling pretty frustrated and need some help. About 8 hours ago, I purchased KOMPLETE 15 STANDARD. The payment was processed instantly, but I haven’t received any confirmation email yet.

When I check my orders, the status shows “Under review.” Since then, I can’t access any of the Komplete 15 Standard content through my account page or Native Access.

I’m a new customer and this is my first purchase with Native Instruments. I’ve tried reaching out to support but haven’t had any luck so far. Does anyone know why an order would be “under review” for this long? I have a tight deadline and really need to start using the software.

Has anyone else experienced this?

Thanks in advance 🙏

Best Answer

Answers

  • Vocalpoint
    Vocalpoint Member Posts: 2,714 Expert
    Answer ✓

    NI is a busy place right now. And yes - I realize it's frustrating.

    You can always try here:

    Purchase Support – Native Instruments

    VP

  • damdominici
    damdominici Member Posts: 2 Newcomer

    Hey there @Vocalpoint, thanks so much for replying to this.

    I already opened 3 chats explaining what happened but no one got back to me.I'll keep waiting, might ask for a refund if they don't get back to me by tomorrow.

    Thank you so much again 🙏

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