Can I download another original Kontakt player so my Kontakt 8 will register?

Danimal167
Danimal167 Member Posts: 3 Newcomer
in Kontakt

My original Kontakt was on an old Computer. It says original file not found. Can't register and use recently purchased Kontakt 8. How do I resolve issue or get a refund?

Best Answer

  • mykejb
    mykejb Moderator Posts: 2,025 mod
    Answer ✓

    It sounds like you bought an upgrade product without owning the base product. You'll need to talk to support to resolve this as it can't be done on the forum. Go here - https://bit.ly/n1acc, log into your account at the bottom of the page and you'll be able to use the chatbot to contact support.

Answers

  • mykejb
    mykejb Moderator Posts: 2,025 mod

    Are you certain you're using the same account to log in with that you used on your old computer? If you bought a Kontakt upgrade but your original version was on a different account you won't be able to activate it and you'll get a message like "Base product missing".

  • Danimal167
    Danimal167 Member Posts: 3 Newcomer

    Thanks Mykejb. Yes, same account. That's exactly what it says. I don't have access to the old computer.

  • mykejb
    mykejb Moderator Posts: 2,025 mod
    Answer ✓

    It sounds like you bought an upgrade product without owning the base product. You'll need to talk to support to resolve this as it can't be done on the forum. Go here - https://bit.ly/n1acc, log into your account at the bottom of the page and you'll be able to use the chatbot to contact support.

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