Error -2

Edward Philippe
Edward Philippe Member Posts: 1 Newcomer
in Tech Talks

hello I am on a Mac M2 ultra and I want to update my Kontrol S88 Mk3 on the KSMK3 updater, but the application does not want to update my keyboard and gives me this message "An error occured while updating your KONTROL S MK3 (error -2). Please Disconnect the KONTROL S MK3, underpower it and quit the KSMK3 Updater. Then reconnect the KONTROL S MK3, restart KSMK3 Updater and try performing the update again."

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,401 mod
    Answer ✓

    Hey @fLaX I"m not sure if there is a way to check that but I can already tell you that we didn't get any case specific to the S88 mk3 FW update in support since August 2024.

    Please make sure to check these articles before:

    ensure that you have the latest versions of the following products installed via Native Access:

    Hardware Connection Service

    Komplete Kontrol

    Kontakt 8 or 7

    If you have a USB C hub (it needs to be capable of both power and data transfer) then please use this when attempting the firmware update again.

    Please follow these steps when carrying out the firmware update:

    How to Update the Firmware of Your Kontrol S-Series MK3

    Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

Answers

  • NRPT
    NRPT Member Posts: 3 Newcomer

    I had the same error :(

  • krusha
    krusha Member Posts: 9 Newcomer

    I have the same error, and am now wanting to return the device. Seeing how many people are having this issue from the initial installation process is super disheartening.

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,645 mod

    1. USB-C Connectivity Issue:

    Problem:
    Some computer chipsets made between 2020 and 2023 have a known  USB-C error that can't be fixed. This can cause sporadic problems with USB-C peripherals like the Kontrol S MK3, including connection failures, freezing, or issues with firmware updates.

    Solution:
    If you experience these issues, try using a USB-C hub between your Kontrol S MK3 and your computer. This can help avoid the problem and ensure a stable connection. This is critically important during firmware updates, as data loss could cause broken firmware. Make sure the hub supports both power and data transfer.

    2. USB Controller Issue:

    Problem:
    Even with a USB-C hub, you might occasionally see errors during firmware updates (error -2). This can happen if the USB Controller is overloaded, especially if other devices are connected and transferring data during the update.

    Solution:
    To fix this, power your keyboard using a wall charger, unplug any other USB devices from your computer, and then try the firmware update again.


  • Fernando Arruda
    Fernando Arruda Member Posts: 1 Newcomer

    @Matthew_NI NI should mention that BEFORE M2 Chip users crash several firmware updates, wait 9 hours for the firmware to complete in vain, and restart their computer without any other peripherals 10x. I ordered the USB C hub and will keep you posted here. BTW, the speed of reply of the support team is unacceptable with products of this price and complexity. Huge flux of sales during the holidays is not the consumer's problem.

  • fLaX
    fLaX Member Posts: 15 Member
    https://community.native-instruments.com/discussion/comment/195045#Comment_195045

    i bought the Native Instruments Kontrol s88 mk3 end of october 2023 and also couldn't do the firmware update, tried every cable combination and usb slots, my computer is older than 6years so maybe it wasn't a chipset problem. Could it be a driver Problem from Windows side that was the problem in the past? I Think i read something that windows hasn't rolled out the new driver for this keyboard at this time, is it true? I still want to buy the Native Instruments Kontrol s88 mk3 again and try, but first i want to be sure this is finally fixed

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,645 mod

    If you had a Windows machine in October 2023, then you would likely have experienced the driver issue at that time, yes. But it's long since been fixed. I would update your Windows for sure, and make sure you have the latest versions of the driver it includes. @Jeremy_NI can help you out with that.

  • fLaX
    fLaX Member Posts: 15 Member

    I don't have the Native Instruments Kontrol S88 mk3 yet and windows 11 is up to date, is there a way i can check if my computer has the new driver

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,401 mod
    Answer ✓

    Hey @fLaX I"m not sure if there is a way to check that but I can already tell you that we didn't get any case specific to the S88 mk3 FW update in support since August 2024.

    Please make sure to check these articles before:

    ensure that you have the latest versions of the following products installed via Native Access:

    Hardware Connection Service

    Komplete Kontrol

    Kontakt 8 or 7

    If you have a USB C hub (it needs to be capable of both power and data transfer) then please use this when attempting the firmware update again.

    Please follow these steps when carrying out the firmware update:

    How to Update the Firmware of Your Kontrol S-Series MK3

    Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

  • fLaX
    fLaX Member Posts: 15 Member

    got the kontroll s88 mk3 but still can't update the firmware

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,401 mod
    https://community.native-instruments.com/discussion/comment/206912#Comment_206912

    Please get in touch with support here: https://bit.ly/NI_support_Kontrol

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