Licenses locked

Hi,

A few days ago, I created a new account using the email EXAMPLE, which I then asked an NI agent to delete. Now, I have reused the same email by changing my old account’s email to EXAMPLE, but all the previously transferable licenses are now marked as non-transferable.

My goal is to move all my transferable licenses to a new account and hand over the old account to my collaborator so we can split the licenses (we were sharing them).

Additionally, I had several unregistered products that have now disappeared. Could someone please help me with this?

Thank you.

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Accepted answers

Uwe303

Hello,

in this case only native instruments support can help you. Go to that page and on the bottom you should see it.

https://support.native-instruments.com/hc/en-us/sections/18115022767005-Account-Support

Mert_NI

https://community.native-instruments.com/discussion/comment/187951#Comment_187951

Hello Kostismaraveyas, I see that our agent has reached back to you, so please check your email and our team will solve the issue in email for you.

I hope this helps☺️

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Uwe303

Hello,

in this case only native instruments support can help you. Go to that page and on the bottom you should see it.

https://support.native-instruments.com/hc/en-us/sections/18115022767005-Account-Support

Kostismaraveyas

Thank you 🙏🏻

Kostismaraveyas

Hi again,

I haven't been able to contact support. I opened the support chat, but no one has responded.

Mert_NI

https://community.native-instruments.com/discussion/comment/187951#Comment_187951

Hello Kostismaraveyas, I see that our agent has reached back to you, so please check your email and our team will solve the issue in email for you.

I hope this helps☺️

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