Licenses locked

Kostismaraveyas

Hi,

A few days ago, I created a new account using the email EXAMPLE, which I then asked an NI agent to delete. Now, I have reused the same email by changing my old account’s email to EXAMPLE, but all the previously transferable licenses are now marked as non-transferable.

My goal is to move all my transferable licenses to a new account and hand over the old account to my collaborator so we can split the licenses (we were sharing them).

Additionally, I had several unregistered products that have now disappeared. Could someone please help me with this?

Thank you.

Uwe303

Hello,

in this case only native instruments support can help you. Go to that page and on the bottom you should see it.

https://support.native-instruments.com/hc/en-us/sections/18115022767005-Account-Support

Mert_NI

https://community.native-instruments.com/discussion/comment/187951#Comment_187951

Hello Kostismaraveyas, I see that our agent has reached back to you, so please check your email and our team will solve the issue in email for you.

I hope this helps☺️

Uwe303

Hello,

in this case only native instruments support can help you. Go to that page and on the bottom you should see it.

https://support.native-instruments.com/hc/en-us/sections/18115022767005-Account-Support

Kostismaraveyas

Thank you 🙏🏻

Kostismaraveyas

Hi again,

I haven't been able to contact support. I opened the support chat, but no one has responded.

Mert_NI

https://community.native-instruments.com/discussion/comment/187951#Comment_187951

Hello Kostismaraveyas, I see that our agent has reached back to you, so please check your email and our team will solve the issue in email for you.

I hope this helps☺️