transfert NI product(traktor pro2)on my new pc because the old pc its soo slowly

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gabrooo86
gabrooo86 Member Posts: 2 Newcomer
in Traktor Software & Hardware

i have a problem to open my license traktor pro2 on my new pc.i have try all metod,and if i try to transfert license i have a problem..the page for transfert of produit send me:the product s transfert not found.

if i open my account native acces i can see the traktor icon on my old pc but not in the new pc

i have try to uninstall traktor from old pc and now i see the icon and write REPAIR?but i cant transfert

help me pleaseeeee i try from 2 week

Best Answer

  • LostInFoundation
    LostInFoundation Member Posts: 5,630 Legend
    edited October 2024 Answer ✓

    License transfer has nothing to do with this. It is for moving a license from an user account to another one.

    Using multiple pc but always with the same NI account is how you should have access to your products everywhere.

    Native Access cares only of what account it is logged to, not on which device it is.

    I suppose this is more another case of NI making life difficult for owners of old versions in order to try to make you buy the newest one (even if what you already have is enough for you).

    I would contact support

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 5,630 Legend
    edited October 2024 Answer ✓

    License transfer has nothing to do with this. It is for moving a license from an user account to another one.

    Using multiple pc but always with the same NI account is how you should have access to your products everywhere.

    Native Access cares only of what account it is logged to, not on which device it is.

    I suppose this is more another case of NI making life difficult for owners of old versions in order to try to make you buy the newest one (even if what you already have is enough for you).

    I would contact support

  • gabrooo86
    gabrooo86 Member Posts: 2 Newcomer

    Come faccio a contattare con il supporte técnico che non Sia la messaggeria de la I.A.?

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 532 mod

    Heyo!

    You can contact support here!

    https://bit.ly/n1acc

  • Stevan
    Stevan Traktor Mapping Mod Posts: 2,321 mod

    It is likely that you have Windows 11 PC which doesn't support TP2. Your best bet is installing Windows 10 if your computer comes with drivers for that OS version.

  • LostInFoundation
    LostInFoundation Member Posts: 5,630 Legend
    edited October 2024
    https://community.native-instruments.com/discussion/comment/186225#Comment_186225

    Just to let you know: the new support chat is not only a bot. If you contact them during office times (mo-fri) you will chat with an actual human being.

    (Out of curiosity: where are you from? Your Italian sounds a lot like the one from a Spanish guy ☺️)

    …and also: try to write in English: someone from moderation will surely come and tell you this is an English only forum 😉…

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