transfert NI product(traktor pro2)on my new pc because the old pc its soo slowly

gabrooo86 · 2024-10-24T21:26:46+00:00

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i have a problem to open my license traktor pro2 on my new pc.i have try all metod,and if i try to transfert license i have a problem..the page for transfert of produit send me:the product s transfert not found.

if i open my account native acces i can see the traktor icon on my old pc but not in the new pc

i have try to uninstall traktor from old pc and now i see the icon and write REPAIR?but i cant transfert

help me pleaseeeee i try from 2 week

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Accepted answers

LostInFoundation

License transfer has nothing to do with this. It is for moving a license from an user account to another one.

Using multiple pc but always with the same NI account is how you should have access to your products everywhere.

Native Access cares only of what account it is logged to, not on which device it is.

I suppose this is more another case of NI making life difficult for owners of old versions in order to try to make you buy the newest one (even if what you already have is enough for you).

I would contact support

All comments

gabrooo86

Come faccio a contattare con il supporte técnico che non Sia la messaggeria de la I.A.?

Martiniix_NI

Heyo!

You can contact support here!

https://bit.ly/n1acc

Stevan

It is likely that you have Windows 11 PC which doesn't support TP2. Your best bet is installing Windows 10 if your computer comes with drivers for that OS version.

LostInFoundation

https://community.native-instruments.com/discussion/comment/186225#Comment_186225

Just to let you know: the new support chat is not only a bot. If you contact them during office times (mo-fri) you will chat with an actual human being.

(Out of curiosity: where are you from? Your Italian sounds a lot like the one from a Spanish guy ☺️)

…and also: try to write in English: someone from moderation will surely come and tell you this is an English only forum 😉…

LostInFoundation

License transfer has nothing to do with this. It is for moving a license from an user account to another one.

Using multiple pc but always with the same NI account is how you should have access to your products everywhere.

Native Access cares only of what account it is logged to, not on which device it is.

I suppose this is more another case of NI making life difficult for owners of old versions in order to try to make you buy the newest one (even if what you already have is enough for you).

I would contact support

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