problem with the library

Nebojsha82
Nebojsha82 Member Posts: 8 Member
in Traktor Software & Hardware

I am using version 3.11. (controller S5) since I've been on that version I've had a problem. every time I start the software, it scans and determinate the already scanned files again and again. i have three folders with files and it scans again each time. does not save the collection when closing the program. I see by bpm that it returns to 0.00 every time. I had no problem with earlier versions. please help

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  • Nebojsha82
    Nebojsha82 Member Posts: 8 Member

    will someone help me?

  • PoorFellow
    PoorFellow Moderator Posts: 4,888 mod

    I understand your frustration but in the future then please do not open duplicate discussions but rather update the existent one like you do here with more information. I have had to delete the duplicate discussion.

    You fail to give the most basic of information such as your computer type and exact OS version which usually is necessary to know in connection with software problems. And while I have next to no knowledge of Traktor software or it's problem then I do not know that N.I. software tends to give people problems if they are using a Mac OS and they do not give all N.I. software full disk access , so if on Mac then make sure that ALL NI apps including NTKDaemon have full disk access. : How to Enable Full Disk Access on mac OS ,

    Else I will ask @Martiniix_NI , could you please take a look at this problem ?

  • Nebojsha82
    Nebojsha82 Member Posts: 8 Member

    Thanks, sorry for the duplication, I see no one is responding.

    I'm using Win 10, I have an I5, 8gb RAM, a 4gb graphics card and ssd, and I never had a problem with the same computer until the last system update.

  • PoorFellow
    PoorFellow Moderator Posts: 4,888 mod

    @Nebojsha82 , if Martiniix_NI does not respond then please contact dedicated N.I. Traktor Support . In case of you need further guidance : How to contact NI Support

  • Nebojsha82
    Nebojsha82 Member Posts: 8 Member

    Thanks bro

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 349 mod

    Heyo!

    I'm taking a look to the issue. Ill get back to you tomorrow!

  • Nebojsha82
    Nebojsha82 Member Posts: 8 Member

    any solutions to my problem? if not can you give me a link where i can download the previous version which worked without error. thank you

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 349 mod

    Im curious to see if this issue also happens when using pro 4, can you use the demo and tel me if you experience the same?

    https://www.native-instruments.com/de/products/traktor/dj-software/traktor-pro-4/free-trial/

  • Nebojsha82
    Nebojsha82 Member Posts: 8 Member

    ok, I'll try and report back

  • Nebojsha82
    Nebojsha82 Member Posts: 8 Member
    edited November 18

    i did the analysis in the background and when it finished, it memorized the collection. I shut down the app and when I restarted it all over again. as if it doesn't save the collection in the collection file, but over and over again

    I would appreciate a link to the old version. thanks in advance

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 349 mod
    Answer ✓

    Mmh Strange, you can find a link to the previous version here:

    https://drive.google.com/file/d/1RNaqlXHviDG9Zo9C3TA0FXQIUkcsuQZy/view?usp=drive_link

    I still suggest you to reach out to support so we can take a look in your system and determine the problem!

    https://bit.ly/NI_support_Traktor

  • Nebojsha82
    Nebojsha82 Member Posts: 8 Member
    edited November 19

    thank you, I'll try to solve it with support

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