problem with the library

Nebojsha82

I am using version 3.11. (controller S5) since I've been on that version I've had a problem. every time I start the software, it scans and determinate the already scanned files again and again. i have three folders with files and it scans again each time. does not save the collection when closing the program. I see by bpm that it returns to 0.00 every time. I had no problem with earlier versions. please help

Martiniix_NI

Mmh Strange, you can find a link to the previous version here:

https://drive.google.com/file/d/1RNaqlXHviDG9Zo9C3TA0FXQIUkcsuQZy/view?usp=drive_link

I still suggest you to reach out to support so we can take a look in your system and determine the problem!

https://bit.ly/NI_support_Traktor

Nebojsha82

will someone help me?

PoorFellow

I understand your frustration but in the future then please do not open duplicate discussions but rather update the existent one like you do here with more information. I have had to delete the duplicate discussion.

You fail to give the most basic of information such as your computer type and exact OS version which usually is necessary to know in connection with software problems. And while I have next to no knowledge of Traktor software or it's problem then I do not know that N.I. software tends to give people problems if they are using a Mac OS and they do not give all N.I. software full disk access , so if on Mac then make sure that ALL NI apps including NTKDaemon have full disk access. : How to Enable Full Disk Access on mac OS ,

Else I will ask @Martiniix_NI , could you please take a look at this problem ?

Nebojsha82

Thanks, sorry for the duplication, I see no one is responding.

I'm using Win 10, I have an I5, 8gb RAM, a 4gb graphics card and ssd, and I never had a problem with the same computer until the last system update.

PoorFellow

@Nebojsha82 , if Martiniix_NI does not respond then please contact dedicated N.I. Traktor Support . In case of you need further guidance : How to contact NI Support

Nebojsha82

Thanks bro

Martiniix_NI

Heyo!

I'm taking a look to the issue. Ill get back to you tomorrow!

Nebojsha82

any solutions to my problem? if not can you give me a link where i can download the previous version which worked without error. thank you

Martiniix_NI

Im curious to see if this issue also happens when using pro 4, can you use the demo and tel me if you experience the same?

https://www.native-instruments.com/de/products/traktor/dj-software/traktor-pro-4/free-trial/

Nebojsha82

ok, I'll try and report back

Nebojsha82

i did the analysis in the background and when it finished, it memorized the collection. I shut down the app and when I restarted it all over again. as if it doesn't save the collection in the collection file, but over and over again

I would appreciate a link to the old version. thanks in advance

Martiniix_NI

Mmh Strange, you can find a link to the previous version here:

https://drive.google.com/file/d/1RNaqlXHviDG9Zo9C3TA0FXQIUkcsuQZy/view?usp=drive_link

I still suggest you to reach out to support so we can take a look in your system and determine the problem!

https://bit.ly/NI_support_Traktor

Nebojsha82

thank you, I'll try to solve it with support

Nebojsha82

I have been trying for a month to solve the problem I have, I have tried everything possible and I still have the problem. So, the conclusion is that you consciously created a bug when you released Traktor 4 and it is no longer possible to work on Traktor 3.11. Still, every time I close the app, it forgets everything, tracks, playlists, even the remix sets I got with the controller are missing. A real shame for you as a house. I am seriously considering selling everything and switching to Pioneer. I have several of your devices and a bunch of software but this is very bad of you. Shame on you.