Software updates give error messages

Hi,

every time there is a software update (Komplete software/instruments/one shots/etc) I get an error message on installing. I then have to uninstall the to be updated software with the uninstall tool. After that I can (re)install through Natice Access again. This procedure is getting very annoying.

I’m on Windows 10 (as long as it’s still supported…). I installed the software on a separate drive (settings in Native Acces). All the rest is in my boot drive. Does completely uninstalling NI and reinstalling everything help? Or, what else does?

Ta in advance for your reaction(s)!

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Accepted answers

Mert_NI

https://community.native-instruments.com/discussion/comment/185233#Comment_185233

Hello Victor58, please use the steps in this Knowledge Base Article that can help you with this subject:

How to Uninstall Native Instruments Software from a Windows Computer

Then, please install your Maschine 2 using the Native Access.

If the issue persists, please try the steps in this Knowledge Base Article below:

Fixing Software Update Installation Issues (Windows)

If this does not work either, sending you a direct download link individually will solve the issue. For that, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve this issue as soon as possible.

I hope this helps☺️

All comments

Mert_NI

https://community.native-instruments.com/discussion/37383/software-updates-give-error-messages

Hello Victor58, sorry for the issue.

Uninstalling and installing them can be helpful, so I would definetly try this if it is possible.

Also, can you please send us a screenshot of the issue or error message if you are getting, while trying to install your products, so we can understand the issue easier and help you to solve that as soon as possible.

Please let us know☺️

Victor58

Hello Mert,

Here are some screenshots of the settings and errormessage. Hope you can come up with a solution.

Mert_NI

https://community.native-instruments.com/discussion/comment/185233#Comment_185233

Hello Victor58, please use the steps in this Knowledge Base Article that can help you with this subject:

How to Uninstall Native Instruments Software from a Windows Computer

Then, please install your Maschine 2 using the Native Access.

If the issue persists, please try the steps in this Knowledge Base Article below:

Fixing Software Update Installation Issues (Windows)

If this does not work either, sending you a direct download link individually will solve the issue. For that, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve this issue as soon as possible.

I hope this helps☺️

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