Pro 4 Crash

Harnick89

hello

I was using pro 4 for a gig friday. After 3 hours of djing, the right deck would not play the track loaded in. About 30 seconds after this, The track that was playing on the left deck stopped and i couldnt use the software. Had to close and reopen. Anybody experienced this and know a fix?
Thanks

Allanf

I've had this happen to me several times on TP3 and now on 4. I switched from Windows to Mac while on 3 to try escape it. It helped initially but it's started happening again. I keep finding reports of this in the forums and on reddit/fb posts, but NI never replies.

I'm going to try and report my crash log and hope I can find a solution myself, otherwise I'll have to switch to serato, like many others are doing.

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cxp

I've been having the same problem, is there any solution! I am trying to contact NI to send a crash report but can't really do it for some reason. No way to direct contact them. I keep getting back on discussion page.

lord-carlos

https://community.native-instruments.com/discussion/comment/228462#Comment_228462

This might help: https://support.native-instruments.com/hc/en-us/articles/360014498698-How-to-contact-NI-Support

You have to press the little chat bubble.

Allan_NI

hey everyone, if you have a crash log please attach it here and we shall look into it. Thanks

cxp

Trouble is when I go into that link to get support, it telss me to log in, which I do, and it doesn't go anywhere! It just stay on that page.

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