Pro 4 freezing - October 2024

DjNav_Sydney

Hi everyone,

During a live gig over the weekend, my Traktor S4 froze twice, giving me the dreaded spinning wheel of death 💀. I’m using a MacBook M1 Max, so I doubt it’s a hardware issue.

Fortunately, I had RCA cables connected from the S4 to my MacBook’s headphone jack, allowing me to finish the wedding set via Spotify. The crowd didn’t notice, but I definitely felt the pressure.

It seems the hardware sound card drivers were still functioning, but the Traktor software itself crashed. I couldn’t force quit Traktor since that would have stopped Spotify, and with a packed dance floor, that wasn’t an option.

After using Traktor for 10 years, I’ve never encountered this issue before, but now I’m nervous about using it live.

Just to recap:

- Traktor froze

- Everything else on the laptop (Spotify, Chrome, Finder) was working fine

- RCA connected to deck D worked fine

- Mic connected to deck C also worked fine

Has anyone else experienced this? Any insights would be appreciated.

Thanks

Martiniix_NI

Sometimes certain crahses generate crashlogs, if it wasnt your case I suggest you reaching out to our support team so we can have a look in your computer and check what could have triggered this action.

https://bit.ly/NI_support_Traktor

Martiniix_NI

Heyo!

When the crash happened did it generated any crashlog that you could upload here? Has it happened recently again?

DjNav_Sydney

How do I generator crash/log report..?

Never had to do this before

Martiniix_NI

Sometimes certain crahses generate crashlogs, if it wasnt your case I suggest you reaching out to our support team so we can have a look in your computer and check what could have triggered this action.

https://bit.ly/NI_support_Traktor