Problem with komplete kontrol 32 on MacOS Sequoia

Kandi

Since the update to osx Sequoia logic does not recognize mapping for DAW control. Has anyone else experienced something similar?Thank you

Jeremy_NI

https://community.native-instruments.com/discussion/comment/184800#Comment_184800

Please reply to the email with these files, thank you. I've deleted the files from your post as it contains some private data.

Mert_NI

Hello Kandi, have you checked this Knowledge Base Article below:

My Komplete Kontrol Shows No NKS Smart Play or Mapped Features

Please let me know☺️

Jeremy_NI

@Kandi Well first of all, our products are not yet supported on MacOS Sequoia: macOS 15 Sequoia Compatibility Statement

Not 100% sure if it's the source of the issue yet.

Make sure that Komplete Kontrol and Logic have full disk access.

I would then try to close Logic and delete the control surface file of Logic found here:

Macintosh HD/Users/Username/Library/Preferences/com.apple.logic.pro.cs

Note: the User Library folder is hidden. To access it, click on Go in the menu bar and press down the Alt key. You'll now find the Library entry in the menu:

Does that fix it?

Kandi

Hello, both logic and komplete kontrol have full access. I have eliminated the preferences you indicated and I have not had success. The keyboard still has no functionality in the logic pro x control. v. 11.0.1. The play or stop key makes a sound as if it were just another key.

Jeremy_NI

Is everything functional in Komplete Kontrol in standalone? What are your settings for MIDI input & output? Please post screenshots? What do you get then if you monitor the MIDI activity? How to Monitor the Output of a MIDI Controller

Please try the following:

1. Disconnect the M32
2. Start Finder and open Applications > Utilities > Audio MIDI Setup.
3. In the top menu bar, select Window > Show MIDI Studio.
   
   
4. Select the M32 and click the "-" button (or press the del key on your computer keyboard).
5. Reconnect the keyboard.

Kandi

Hello, both logic and komplete kontrol have full access. I have eliminated the preferences you indicated and I have not had success. The keyboard still has no functionality in the logic pro x control. v. 11.0.1. The play or stop key makes a sound as if it were just another key.

Thank you very much for your attention. Unfortunately this still doesn't work. The knobs don't work either in Komplete Kontrol alone or in Logic in any of the ways. On the small screen only the option of template 1 appears. I don't know if I should have some other configuration or if I could send screenshots to see if they can help.

Kandi

Hello, both logic and komplete kontrol have full access. I have eliminated the preferences you indicated and I have not had success. The keyboard still has no functionality in the logic pro x control. v. 11.0.1. The play or stop key makes a sound as if it were just another key.

The keyboard works perfectly with Native Instrument plugins as well as with the Komplete Kontrol application. What it doesn't recognize is the integration with Logic and therefore I can't use the play/receive/stop buttons..

Jeremy_NI

@Kandi Well, again, Sequoia is not supported yet, that could be the issue here.

Let's try one more thing, please try to delete these files:

https://knowledge.apogeedigital.com/how-to-reset-logic-pro-trash-preferences

Kandi

Thanks again, I've tried what you suggested, but it didn't work. I hope it's due to the operating system and that I can use it again soon, since controlling Logic Prox from the keyboard was very useful for me.
If you can think of anything else that could help me, please let me know.
Thank you very much!

Kandi

Thanks again, I've tried what you suggested, but it didn't work. I hope it's due to the operating system and that I can use it again soon, since controlling Logic Prox from the keyboard was very useful for me.
If you can think of anything else that could help me, please let me know.
Thank you very much!

Jeremy_NI

https://community.native-instruments.com/discussion/comment/183376#Comment_183376

I don't see what we could try next. I'm checking if someone can try and reproduce the issue with a Sequoia system. I'll update the thread when I get some feedback. Don't hesitate to ping me if it's getting too long!

Matthew_NI

One last thing to try:

Open Logic Pro > Control Surfaces > Rebuild Defaults

Also, ensure Logic Pro is in MIDI 1 mode (in Logic preferences)

Kandi

Hello, it still doesn't work.

I don't know what I can do. I will try to assign controls directly although it is not the same.
Hello, it still doesn't work.

Jeremy_NI

@Kandi We weren't able to reproduce the issue, even on a Sequoia system, we'll need to check your system, i've reached out by email.

Kandi

Hi, I'm sending you the file that was generated. Let's see if this helps to find the solution.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/184800#Comment_184800

Please reply to the email with these files, thank you. I've deleted the files from your post as it contains some private data.